ReceptionistCare Navigator

Colchester - UK

Monthly Salary: Not Disclosed

Posted on: 25 days ago

Vacancies: 1 Vacancy

Job Summary

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team at Wimpole Road surgery. We are flexible on hours whether it be part time full time etc.

The receptionist plays a pivotal role in the experience of patients at our practicehelping them to access the right services and dealing with their queries face-to-face online and by telephone.

The main responsibilities of the role include:

Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies signposting to the appropriate staff member as appropriate.
Accepting issuing and handing out prescriptions letters completed forms specimen bottles etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records photocopying filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience offers excellent communication skills and has the following attributes:

Ability to work in a polite confidential and discreet manner respecting patients and colleagues at all times.
Experience of working with the general public being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.All applicants should ensure that they live within reasonable commuting distance.

About Us

Colchester Medical Practice is a well established PCN delivering excellent care to over 42000 patients across the city of Colchester. We have four sites (Shrub End Surgery Castle Gardens Medical Practice Wimpole Road Surgery and Parsons Heath Medical Practice) and a new health and wellbeing hub based at our Parsons Heath site.

The practice is well established with a rating of GOOD by the Care Quality Commission. As a practice we employ over 120 colleagues to provide excellent healthcare to patients across Colchester.

We offer:

NHS pension scheme.
Proper pay -Living Wage Foundation accredited.
Eye-care vouchers.
Health service discounts.
Annual leave: minimum 33 days FTE.
Enhanced maternity and paternity terms.
Uniform provided for colleagues if required.
Free use of Holly Health mental wellbeing app.
Flexible working contracts available upon request.
Excellent training opportunities and progression provided.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team at Wimpole Road surgery. We are flexible on hours whether it be part time full time etc.The receptionist plays a pivotal role in the experience of patients at our practicehelping them to ac...