Service Manager

Niagara Falls - Canada

Monthly Salary: $ 70000 - 100000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are thrilled to be building one of Canadas largest state-of-the-art Kia dealerships featuring the countrys first EV Canopy with 12 charging stationsa landmark development located in the new Niagara Auto Mall. And were looking to grow our management team. If you consider yourself a highly motivated individual who is looking to grow alongside us please apply!

Location: Cardinal Kia

Availability:Open - Monday to Saturday

Compensation: $70000 - $100000

When you join Northern Roads youll enjoy:

Trusted relationships Were a work family and youll become a part of the team.
Many employee engagement activities We want you to want to come into work every day.
Employee Health and Wellness Initiatives We truly care about your well-being.
Career path planning and training We want you to succeed and grow alongside us.
There are plenty of other perks and incentives youll have to join us to find out more!

Cardinal Kia part of the Northern Roads Auto Group is seeking an experienced and motivatedService Manager to lead our service department. Were looking for a hands-on leader with a passion for delivering exceptional customer experiences optimizing service operations and fostering a positive high-performing team culture.

What youll do:

Oversee daily operations of the Service Department ensuring smooth workflow and outstanding customer satisfaction.
Lead coach and motivate service advisors and technicians to meet performance targets and maintain high morale.
Manage scheduling productivity and repair order flow to maximize efficiency and profitability.
Build strong relationships with customers handle escalated service concerns and ensure follow-up for complete satisfaction.
Monitor key performance indicators (KPIs) including CSI RO count gross profit and technician efficiency.
Collaborate with Parts and Sales departments to promote dealership synergy and customer retention.
Maintain compliance with manufacturer warranty policies service procedures and health and safety regulations.
Identify and implement process improvements to drive growth and customer loyalty.

What were looking for:

3 years of automotive service management experience.
Kia or import brand experience is an asset.
Strong leadership communication and organizational skills.
Proven track record of achieving service department goals.
Excellent problem-solving abilities and a customer-first mindset.
Working knowledge of PBS or similar DMS software.
Valid Ontario Drivers License with a clean abstract.
310s Certification is an asset.

More About Us:

At Northern Roads Auto Group weve proudly operated successful family-owned automotive businesses for over 30 years in the heart of the Niagara Region. Were passionate about growth innovation and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multiKia Presidents Award-winning group we continue to expand our footprint with the addition of Lindsay Kia (2023) Belleville Chrysler Dodge Jeep RAM FIAT (2024) and most recently Bills Toyota (2025).

Our success is built on integrity innovation and communitya commitment that drives everything we do.

At Northern Roads Auto Group Inc. accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation please contact

We would like to thank all candidates in advance for their interest only. Please note due to the volume of applicants we receive only those candidates selected for an interview will be contacted.

Required Experience:

Manager