Home Ownership Manager

Birmingham - UK

Monthly Salary: £ 42839 - 51356

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Home Ownership Manager

Permanent

GradeConsultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are seeking an knowledgeable and motivated Home Ownership Manager to come and join Birmingham City Councils Home Ownership Team.

The Home Ownership Team manage Right to Buy and Leasehold Management managing stock of 6500 leaseholders and 59000 Council tenants.

This role will be responsible for managingthe Home Ownership Officers and the Home Ownership Assistants to ensure an efficient and customer focused Home Ownership service is being provided. This role will work collaboratively with internal/external stakeholders and Council teams to ensure City Wide long term agreements that require S20 Consultation is carried out compliantly.

Key responsibilities:

To manage the Home Ownership team and effectively co-ordinate their work to achieve set targets of the service within the SLA.
To implement service improvements for the team leaseholders tenants and stakeholders.
To attend community meetings.
To monitor team performance review targets and review working procedures.
To oversee service charge and major works arrears collection across the City.
To monitor and review the city wide S20 Consultation.
To handle service complaints escalated complaints and carry out investigations.
To develop and improve internal processes including IT solutions to streamline the service.

What we are looking for:

Experience in managing a team and delivering a high-performing services.
Strong communications skills verbally and in writing across a range of internal/external stakeholders leaseholders and tenants.
A good understanding of Housing Legislation especially the specialist areas Leasehold and RTB.
Motivated and driven to improve performance especially income recovery - service charge and major works arrears.
The ability to manage conflicting prioritise.
A commitment in delivering excellent customer service to our tenants and leaseholders.

This is a hybrid role.

For any informal enquires please contact:

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached

Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We are dedicated to supporting internal mobility and the development of our people. As such applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification - M--Home Ownership Manager-Job

Required Experience:

Manager

DescriptionHome Ownership ManagerPermanentGradeConsultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekWe are seeking an knowledgeable and motivated Home Ownership Manager to come and join Birmingham City Councils Home Ownership Team.The Home Ownership...