RCC Operations Manager

Stockport - UK

Monthly Salary: Not Disclosed

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

The RCC Operations Manager will be responsible for the growing the Response Coordination Centre (RCC) for DSO Enterprise Solution function. This position will oversee daily shift operations and this will include ensuring all incoming customer incidents resolving escalated issues and ensuring the requirements of the business are met. This position will also be responsible for ensuring key team members are performing on shift and daily targets are met.

We offer:

We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: and Qualifications:
Within the Enterprise Solution RCC environment this role is responsible for providing leadership and meticulous oversight of the incident management process to include:
Leadership & Oversight
Operational Excellence Initiatives
- Proactively identify risks or problems within the RCC operation and implement corrective actions to resolve them.
- Work with senior management to assess operational risks and develop strategies to prevent disruptions or delays.
Resource Management
- Carefully monitor the RCC workload of the incident response team to ensure the smooth operation of the incident management process.
- Assist Technical shift Managers with ticket triage where necessary
Co-ordination & Reporting
Decision Making & Problem Solving
Qualifications
- 5 Years experience in a similar role.
- A knowledge of ITIL processes and ideally ITIL certified.

Required Experience:

Manager

Key Skills

Six Sigma
Lean
Management Experience
Process Improvement
Microsoft Outlook
Analysis Skills
Warehouse Management System
Operations Management
Kaizen
Leadership Experience
Supervising Experience
Retail Management

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About Company

KION

We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.

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