Key Account Manager Congress (mfx)

Are you ready to drive seamless customer integration enhance operational efficiency and support the rapid growth of our sales operations As the Key Account Manager you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast-paced environment.

This role is currently open in the UK; however can be it may be based from any European City where we have a Headquarter.

Account Management :

Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face hybrid meetings & telesales activities.

Act as the primary point of contact for Congress clients regarding their Group needs

Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by HOD. Work closely with Groups Desk Arranging &  managing business reviews with key partners throughout the year

Managing complex issues with key stakeholders

Working with Department head to ensure strategy of division is followed

Congress RFP Management with the key stakeholders

Increase the market share of Accor hotels

Implement levers for retaining Congress customers.

Conduct a third-party risk analysis (KYC process) before concluding any contractual or commercial relationship. 

Sales Actions :

Organize & attend  a variety of activities to support growth of business across  trade shows events exhibitions sales missions within own region

Ensure ROI is managed and maintained across all actions

Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands hotels & destinations

Arrange presentations to hotels & clients on key topics new openings and products

Offer a consultative  sales approach to both clients & hotels

Support on the roll out of new products and tools such as Loyalty programs & CSR new systems such as MEET and ensuring fully efficiency in delivering such services

Constant monitoring of industry trends

Reporting :

Track analyze and report  all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary

Cross Segment:

Work with other teams hubs and hotels  to help drive more Congress business into regions and globally.  

Qualifications :

• Business or hotel school / University degree

• Sales & Marketing operational Experience (hotel or global sales teams) Key account Manager background

• Strong expertise of the M&E segment

• Ability to understand regional or local challenges and priorities

• International Experience

• Strong negotiation skills strategic thinking & vision

• Strong understanding of revenue drivers pricing models margin control and business development

• Project & Operational excellence

• Problem Solving & Decision making Emotional Intelligence

• Communication & Influence Organized and Autonomous

• Team Collaboration Agility

• Innovation & Continuous improvement

Additional Information :

We are much more than a global leader. We are 330000 women and men who put people at the heart of everything we do and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.

Your Accor experience begins now so if you are up for a new challenge and want to be a part of the best then we want to hear from you!

Your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time