Customer Service Specialist
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Job Location:
Haslet, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Nimble
Nimbleis a frontier robotics and AI company building the next era of autonomous logistics. We design manufacture and deploy intelligent robots that enable fast efficient and sustainable commerce at global scale. Our team is building generalized robot intelligence and developing the worlds first generalist super-humanoid robots capable of performing all core warehouse workflows with superhuman performance.
We recently closed a $106M Series C at a $1B valuation and we are continuing to grow our world-class team. Our long-term vision is to create the Autonomous Supply Chainreinventing how goods move through factories warehouses and last-mile distribution using next-generation intelligent robotic systems.
Nimble was founded out of Stanford and Carnegie Mellons top AI labs and is backed by the worlds most prestigious investors. Our board includes iconic leaders in AI and robotics such as Marc Raibert (Founder of Boston Dynamics) Fei-Fei Li (Former Chief Scientist of AI at Google Director of Stanfords AI lab) and Sebastian Thrun (Waymo Founder of Google X Kitty Hawk and Udacity).
Join us and leave your mark on the future of robotics AI and global commerce.
Why Join Nimble
At Nimble we are committed to building legendary products a legendary team and a legendary legacy. Join us and become part of an ambitious humble and resourceful culture where your work will leave a lasting impact on the future of robotics and commerce.
Nimbles Core Values:
Be relentlessly resourceful - Challenge conventions and overcome constraints.
Be legendary - Pursue excellence and craft work that inspires.
Be humble - Prioritize growth learning and the mission over ego.
Be dependable - Take ownership and deliver with integrity.
Overview
Were looking for a Customer Service Specialist with a strong background in warehouse operations to serve as the link between our customers and our fulfillment team. This role ensures that every order inquiry and issue is handled with accuracy urgency and professionalism. The ideal candidate understands the rhythm of warehouse workflowsreceiving picking packing shipping and inventory controland can translate those operational realities into excellent customer experiences. Working closely with operations leads and customer success this role bridges what happens on the floor with the performance and visibility our customers expect.
Key Responsibilities
- Act as the primary point of contact for customer inquiries related to orders shipments inventory and returns.
- Work on-site with warehouse teams to ensure orders are picked packed and shipped accurately and on time.
- Track monitor and resolve customer issues including delayed or damaged shipments stock discrepancies and special order requests.
- Log classify and track escalations in coordination with customer success and operations teams ensuring issues are documented accurately and actioned promptly.
- Analyze order trends delivery performance and service metrics to identify and address process gaps.
- Escalate complex issues to the Customer Experience Manager for deeper investigation or remediation as needed.
- Maintain accurate records in our WMS
- Own incident closure confirming resolution details with warehouse teams and communicating final status updates to internal and external stakeholders.
- Collaborate with logistics partners and carriers to manage delivery exceptions and ensure on-time performance.
- Develop and communicate proactive updates to customers about order status or product availability.
- Support continuous improvement efforts in warehouse processes to enhance accuracy and customer satisfaction.
- Provide feedback to internal teams (purchasing operations sales) on recurring issues or customer pain points.
Qualifications
- 24 years of experience in warehouse logistics or fulfillment operations preferably in a customer-facing or support capacity.
- Deep understanding of warehouse workflows (receiving put-away picking packing shipping inventory control).
- Demonstrated ability to investigate and resolve operational issues such as delayed orders damaged shipments or stock discrepancies.
- Hands-on experience with WMS and Customer Relationship Management (CRM) platforms (e.g. Manhattan NetSuite SAP Salesforce Zendesk or custom systems).
- Excellent written and verbal communication skills with the ability to translate operational findings into clear professional updates.
- High attention to detail and organizational discipline when logging tracking and closing escalations.
- Analytical mindset with proficiency in Excel Google Sheets or Sigma for tracking metrics and trends.
- Self-starter who thrives in fast-moving environments and can balance on-floor investigation with structured documentation.
$75000 - $90000 a year
The above range is the salary range. This position will also receive generous equity!
Culture:
We embrace challenges and strive to make the impossible possible each day. Were not in this to do whats easy or to be mediocre. We want to create something legendary and leave our mark on the world. Were ambitious were gritty were humble and were relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!
Press:
Link: Nimble Closes $106 Million Series C Funding Round Scales Fully Autonomous Fulfillment with FedEx
Nimble Robotics Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race color religion national origin ancestry disability medical condition genetic information marital status sex gender gender identity gender expression sexual orientation age military or veteran status or any other characteristic protected by applicable state federal or local laws.
Nimbles Benefits
Paid Time Off
Enjoy the time you need to travel rejuvenate and connect with friends and family.
Health Insurance
Nimble provides medical dental and vision insurance through several premier plans and options to support you and your family.
Paid Parental Leave
Enjoy paid bonding time following a birth.
Commuter Benefits
Take the stress out of commuting with access to fully-paid parking spots.
Referral Bonus
Get a cash bonus for any friend or colleagues that you refer to us that we end up hiring.
401k
Contribute towards a 401k for retirement planning.
Equity
Be an owner in Nimble through our equity program
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
