Help Desk Tier III

Orlando, FL - USA

Monthly Salary: USD 70000 - 80000

Experience Required: 5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

A growing small-to-mid-size Managed Service Provider (MSP) is seeking a Help Desk

Technician III to join our fully remote technical support team. This role is ideal for an

experienced IT professional who thrives in fast-paced client-focused environments and

has a proven track record of resolving complex technical issues.

As a Tier III Help Desk Technician youll manage high-level support escalations perform

root-cause analysis and ensure optimal system performance across multiple client

environments. Youll collaborate closely with senior engineers and client leadership to

deliver exceptional service improve uptime and drive operational efficiency.

This is a contract-to-hire position with conversion to full-time employment after 90 days

at which point youll become eligible for medical dental vision 401(k) and PTO

benefits.

Key Responsibilities

Serve as the primary escalation point for complex technical issues across client

environments.

Provide advanced support for Microsoft 365 Active Directory and Windows Server

(2016/2019/2022).

Manage and troubleshoot DNS DHCP VPN and firewall configurations.

Perform system maintenance patching and monitoring to ensure compliance and

uptime.

Support both Windows and macOS users in hybrid cloud environments.

Utilize RMM and PSA tools (e.g. ConnectWise Datto NinjaOne or Atera) for

monitoring and documentation.

Assist with onboarding and offboarding including device provisioning and account

management.

Collaborate with project teams on migrations implementations and infrastructure

upgrades.

Mentor and guide Tier I and II technicians to improve service quality and

consistency

Requirements

5 years of progressive IT support experience with at least 2 years in a Tier II or
higher MSP environment.
Strong knowledge of Windows Server administration and Active Directory management.
Expertise in Microsoft 365 administration Intune and Azure AD.
Solid understanding of networking protocols (DNS DHCP TCP/IP LAN/WAN).
Experience using RMM and PSA tools (ConnectWise Datto NinjaOne etc.).
Excellent problem-solving documentation and customer service skills.
Experience supporting macOS environments a plus.
Relevant certifications (CompTIA Network Security Microsoft MCSA/MCP) preferred.
Must be authorized to work in the United States. Sponsorship is not available

Schedule

Full-Time 8:00 AM 5:00 PM (EST or CST only)
Candidates must reside in Eastern or Central Time Zones no exceptions.

Benefits

Medical Dental and Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Flexible Remote Work Environment
Professional Growth Opportunities in a Remote-First MS

Required Skills:

A minimum of five years experience with Microsoft SQL Server Active Directory Azure and field support. Previous employment with companies such as SolarWinds ManageEngine NAGIOS Paessler Splunk Quest Software AppDynamics NetIQ or Datadog is a plus! Strong problem-solving skills and the ability to work independently. Excellent communication skills to effectively speak with and support clients. Must be authorized to work in the US

Required Education:

A minimum of five years experience with Microsoft SQL Server Active Directory Azure and field support.

This is a remote position. A growing small-to-mid-size Managed Service Provider (MSP) is seeking a Help Desk Technician III to join our fully remote technical support team. This role is ideal for an experienced IT professional who thrives in fast-paced client-focused environments and has ...