Principal Help Desk Specialist

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

iQuasar is seeking to fill the Principal Help Desk Specialist position in Washington DC. At iQuasar we strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering software development and other key areas. We offer competitive compensation and benefits including Health Vision and Dental Insurance matching 401k plan and other benefits given below excellent training and a vibrant working environment. Our employees are exceptional giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

One of our Clients in Washington DC needs a Principal Help Desk Specialist for a permanent position.

Job Title: Principal Help Desk Specialist
Clearance Level: Public Trust or above
Location: Washington DC (Hybrid)

Job Summary:

Responsibilities:

Direct help desk support provided during the initial telephone or email contact.
Accurately and efficiently resolve the maximum number of fielded calls possible with Level 1 support.
Serve as the central point of contact for ENRD personnel for the immediate resolution or referral of all user-generated hardware and software information technology issues throughout ENRD.
Answer basic and complex questions about the Baseline applications (listed below) on ENRD Computers.
ActivID ActivClient Adobe Acrobat Pro 2023 Cisco AnyConnect Secure Mobility Client: Critical software for offsite VPN connection. Scheduled to be replaced by Zscaler Cisco WebEx Meetings EPA Enforcement Economic Models Esri ArcReader Google Chrome Google Earth Pro IBM BigFix Client Lexis for Microsoft Office LexisNexis CaseMap LexisNexis NoteMap LexisNexis Sanction LexisNexis TextMap LexisNexis TimeMap Microsoft Office (Outlook Word Excel PowerPoint) Microsoft Teams OpenText eDocs DM PSR Viewer Pure Edge Viewer Relativity Web Client Relativity Web Client Manager Rumba Seiko Smart Label Printer SmartDraw 2020 Stenograph CaseViewNet Thompson Reuters Drafting Assistant Thompson Reuters E-Transcript Bundle Viewer Zscaler Zoom.
Act as call center and re-director for Non-Baseline applications (listed below) on ENRD Computers:
CaseSoft Apps - CaseMap TimeMap NoteMap TextMap DataFlight Apps - Concordance Opticon FileSurf IPRO LawPack Lexis LiveNote Microsoft Access Westlaw.
Provide basic hardware support for Computers (including peripheral equipment e.g. keyboard mice) printers label printers laptops and video conferencing equipment.
Use remote access/assistance software from the help desk offices to troubleshoot user problems and refer to Level 2 staff any software or hardware (other than printer) problems that cannot be corrected over the phone via remote assistance software or in-person.
Provide desk-side assistance (e.g. walk to the employees office to help) if the remote access or phone support options are not effective.
Maintain problem-tracking database to record user service requests.
Act as the central call point for printer maintenance and enter and track all printer maintenance calls placed in the ENRD IT Management Tool (currently Remedy)
Manage print queues to ensure printers are working properly.

Employee Benefits:

iQuasar offers a comprehensive benefits program including various options in these plans:

Medical Dental Vision Insurance
Paid Holiday/Annual/Sick/Personal Leave
Short-Term/ Long-Term Disability Insurance
Disability Insurance
Life Insurance
Employee Stock Ownership Program (ESOP)
Generous 401(k) Company Plan
Education Assistance
Professional Development Programs Reimbursement

If you are interested in this position please send me a copy of your latest resume at with the information requested below. Also please let me know what time/number is best to call to discuss this great case you are not interested in this position or this is not a right fit for you please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!

- Availability to start a new job
- Best Rates
- Contact #

Please dont hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications merit and business need.

Regards

Alec Wani
Sr. Recruitment Professional
iQuasar LLC
Cleared Recruitment Proposal Development Technology

Direct:
Main: Ext. 529

An Equal Opportunity Employer:

iQuasar Company is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race religion color national origin political affiliation sex sexual orientation gender identity age marital/parental /veteran status disability genetic information membership in an employee organization retaliation military service other non-merit factors or any other applicable characteristics protected by law.

Flexible work from home options available.

Compensation: $65000.00 per year

Required Experience:

Staff IC