Part-Time Customer Support Representative (Work From Home)

This is a remote position.

Who We Are

At Sozoroad we are a dynamic consulting and technology partner dedicated to assisting small and mid-sized businesses nonprofit organizations and local government entities in navigating change and fostering growth through innovation. Our team brings extensive expertise in digital strategy operations and emerging technologiesdelivering practical solutions that make a tangible impact. We understand the unique challenges of our clients because we collaborate closely listen attentively and adapt swiftly. Our mission is clear: to empower organizations to address todays challenges and build for tomorrowwith smarter systems sharper strategies and a human touch. We think big act boldly and are laying the groundwork to become a leading force in our industry.

What Youll Do

As a Part-Time Customer Support Representative youll be the first point of contact for clients who need assistance. Youll answer questions resolve technical issues and make sure every interaction leaves clients feeling supported and valued. This role is perfect for someone who enjoys helping people solving problems and managing multiple tasks in a fast-paced remote setup.

• Provide timely and professional support to clients via email chat and phone.
  

• Troubleshoot and resolve basic technical issues escalating when needed.
  

• Build and maintain positive client relationships through clear and empathetic communication.
  

• Document interactions and updates in the CRM system.
  

• Handle multiple client requests at once while ensuring accuracy and quality.
  

• Collaborate with internal teams to resolve complex issues efficiently.
  

Who You Are

You are a strong communicator and problem solver who enjoys helping others. You stay calm under pressure can juggle multiple tasks and are committed to delivering excellent client experiences. You take ownership of issues follow through until resolution and build trust with every interaction.

Please Note

Requirements

• A bachelors degree in Business Administration Business Management or a related field is not required but preferred. Equivalent experience will also be considered.

• Adaptability to work within Eastern Standard Time (EST) for efficient collaboration if you were to support Sozoroad directly.
  

• Willingness to work flexible hours and adapt to team needs if you were to be deployed elsewhere.
  

• Previous customer or technical support experience preferred.
  

• Strong customer service and communication skills.
  

• Problem-solving ability with a calm and professional approach.
  

• Experience with client relationship management and CRM tools (e.g. Zoho Salesforce).
  

• Ability to multitask and manage time effectively in a remote work environment.
  

• Basic technical troubleshooting skills (internet software devices).
  

• Patience empathy and attention to detail.
  

Benefits

• Competitive Compensation: Your contribution will be recognized and compensated appropriately.
  

• Opportunities for Growth: Your professional journey will find numerous avenues for growth within our structure.
  

• Structured Part-Time Role: Benefit from a part-time role tailored to respect your other commitments.
  

• Remote Work Benefits: Work from a comfortable location free from the constraints of a daily commute.
  

• Continuous Learning: Engage in diverse learning opportunities to enhance and expand your skill set.
  

• Performance Recognition: Achievements both big and small are recognized and celebrated.
  

Sozoroad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. We are also committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process.

We believe the strongest teams are built on a wide range of life experiences ideas and perspectives. We welcome applicants from all walks of life who are passionate about making an impact.