Manager, Program Management, Selling Partner Risk and Identity Verification

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust we are tasked with identifying and preventing abuse for our customers and brand owners worldwide.

We are responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers selling partners and Amazon from fraud counterfeit and abuse as well as empowering providing worldclass support and building loyalty with Amazons millions of selling partners. We value individual expression respect different opinions and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazons mission of being Earths most customer-centric company.

The Selling Partner Identity and Risk team addresses risk from Selling Partner accounts across three areas. The team enforces Amazons selling and listing policies regardless of whether they are acting alone or in collusion with other entities. The team also creates a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide. Finally the team partners with all SPS teams to audit and ensure accuracy in our enforcement actions.

About the role
Were looking for leaders who are passionate about providing exceptional products thinking globally and innovating on behalf of Amazon and its Customers.

Identifying driving and tracking initiatives that improve the customer experience.
Conducting analysis to isolate issues developing solutions based on changing business priorities.
Interacting with stakeholder teams to define and deliver solutions and establish standard processes.
Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues.
Build processes to improve the teams overall efficiency.
Please reach out to the HM to schedule an informational.

Key job responsibilities
Experience implementing repeatable processes and driving automation or standardization
A Bachelors degree or higher
Experience owning program strategy and end to end delivery
Experience defining and executing against program requirements

- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of team management experience
- 5 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.