Senior ITAV Engineer, End User Support, Central Tech

The Team

Across our work in Science Education and within our communities we pair technology with grant making impact investing and collaboration to help accelerate the pace of progress toward our mission. Our Operations organization provides the support needed to push this work forward.

Operations consists of our Brand & Communications Central Tech Finance People Real Estate/Workplace/Events/Facilities/Security (REWFS) Strategy & Operations and Ventures teams. These teams provide the essential operations services and strategies needed to support CZIs progress toward achieving its mission to build a better future for everyone.

The Opportunity

Our Central Tech team provides technology and security support for CZI and our grantees. We believe that Engineering IT and Security are most effective when in sync and learning from each other on a daily basis. Across our three pillars of Infrastructure Security and Grantee & Partner Support we enable our teams to achieve their goals faster and more securely. We leverage technology to automate manual processes constantly innovate to optimize operations provide first-class support and build solutions to enable the scale and execution of our business partners strategies and initiatives.

We are seeking a highly skilled and independent Senior IT/AV Engineer to be the onsite technology lead for our Chicago Biohub. As the local representative of CZIs Central Technology team you will support scientists researchers and staff working in a life sciences laboratory environment ensuring they have reliable and secure IT systems to enable their work.

In this role you will provide hands-on troubleshooting manage AV systems and coordinate with central teams in Redwood City for networking accounts and equipment requests. You will also serve as a solutions partner mapping local needs to existing technologies and contributing to the design of new solutions for scientific use cases. This position is ideal for someone with expert troubleshooting skills strong networking knowledge and experience supporting research environments. Familiarity with high-performance computing (HPC) and AI systems is highly valued.

What Youll Do

• Provide Onsite IT and AV Support: Serve as the primary IT presence at the Chicago Biohub working onsite 5 days a week to deliver expert in-person support for all hardware software and AV systems. This includes providing after-hours support for critical issues and traveling up to 5 times per year to other CZI locations.
• Manage IT Infrastructure and Security: Implement and maintain local IT infrastructure including network and security practices ensuring all systems are reliable and compliant with corporate standards.
• Support Scientific and Research Computing: Partner with scientists to apply IT solutions to lab workflows and specialized use cases including HPC and AI computing ensuring data security and reliability.
• Collaborate with Central Technology: Act as the local point of contact coordinating with central IT teams on everything from provisioning and onboarding to advanced technical support and mentorship.
• Strengthen Local and External Partnerships: Build and maintain strong relationships with on-site operations lab management and external vendors to ensure seamless IT and building-related activities.
• Maintain Operational Excellence: Uphold documentation standards for all local systems and provide after-hours support for critical issues as needed.

What Youll Bring

• 57 years of IT support experience in a life sciences or laboratory environment.
• Proven ability to operate as the sole or primary onsite IT presence independently managing service delivery.
• Expert troubleshooting skills across macOS Windows Linux and AV systems.
• Strong networking knowledge including LAN Wi-Fi VPN and firewall troubleshooting.
• Experience supporting collaboration tools such as Google Workspace Zoom and Slack.
• Excellent communication and customer service skills with the ability to partner effectively with scientists and non-technical staff.
• Familiarity with HPC and AI computing environments strongly preferred.
• Ability to document processes clearly and mentor colleagues across distributed teams.
• Relevant certifications (CompTIA Microsoft Cisco etc.) preferred.

Compensation

The Chicago IL base pay range for a new hire in this role is $138000.00 - $172000.00. New hires are typically hired into the lower portion of the range enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience as evaluated throughout the interview process.

Better Together

As we grow were excited to strengthen in-person connections and cultivate a collaborative team-oriented environment. This role is a fully onsite position requiring you to be in office for 100% of the working month 5 days per week.

Benefits for the Whole You

Were thankful to have an incredible team behind our work. To honor their commitment we offer a wide range of benefits to support the people who make all we do possible.

• Provides a generous employer match on employee 401(k) contributions to support planning for the future.
• Paid time off to volunteer at an organization of your choice.
• Funding for select family-forming benefits.
• Relocation support for employees who need assistance moving

If youre interested in a role but your previous experience doesnt perfectly align with each qualification in the job description we still encourage you to apply as you may be the perfect fit for this or another role.

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