Finance Support Associate (US Based Client)
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Employment Type: Full-Time Employment
Work Setup: 100% Onsite
Work Schedule: Night Shift (Following U.S. Central Time Zone)
Location: Eastwood Libis Quezon City
Salary Package: 40000 to 60000 PHP/Monthly
Job Description
Our client in the ERP AI cloud and data management solutions for manufacturing distribution retail and building supply industries is seeking a Finance Support Associate responsible for receiving logging and assigning all customer billing inquiries while delivering excellent and prompt customer service. This role plays a vital part in ensuring accuracy compliance and efficiency within the companys quote-to-cash process.
Duties and Responsibilities:
- Responsible for processing billing inquiry requests from internal and external customers.
- Answer incoming calls and respond to customers email resolving the issue or managing specific tasks within the quote-to-cash business process.
- Requests are logged in the CRM system escalating or resolving critical issues to the appropriate team.
- Maintain customer addresses names and contact records in the customer data bases.
- Manage individually assigned work queue in CRM system.
- Process returned mail and emails contacting the customer for updated information.
- Support inquiries related to (but not limited to):
- Account reactivation/deactivation
- Data correction and billing treatment issues
- Explanation of bill and invoice discrepancies
- Ship-to/Bill-to updates
- Missing invoices and copy requests
- Account statements and contract copies
- Cancellations and LSDA follow-ups
Job Requirements:
- Bachelors Degree in Finance Accounting or related field preferred. Equivalent experience considered.
- 4 years of experience in billing/invoicing customer service or finance support.
- Software Expertise with the following:
- Salesforce
- ServiceNow
- Microsoft Office
- VERY strong customer service skills
- Advanced problem solving skills
- Billing/invoicing expertise
- Strong English verbal and written communication skills
- Strong attention to detail and diligent task execution.
- Ability to work independently and collaboratively within a team.
What benefits await you by joining Intelassist
- Global career advancement and networking opportunities.
- Access to both virtual and on-site intensive courses for career and personal development enhancement.
- Monetary rewards for successful referrals that are hired.
- Guaranteed weekends off and a total of 20 paid leave days upon regularization.
- Collaborative work environment
- Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment with coverage of up to 100000 PHP per illness.
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
Required Experience:
IC
Key Skills
- Financial Services
- Financial Concepts
- Accounting
- Corporate Finance
- Analysis Skills
- Securities Law
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Analysis
- Financial Modeling
- Financial Planning
About Company
: Work collaboratively with a team to ensure the complete and timely collection of medical records, billing information, and other materials collected on behalf of our customers (Law Offices).Qualifications as follows: Excellent Communication Skills (Oral and Written)Ability to exp
