Technical Project Manager

We are looking for a strong and energetic project manager to join our team. This is primarily a work from home position but may require local onsite work at the client location.

As a project manager you will be responsible for overseeing and ensuring the successful deployment of Acqueon products for our end customers. You will lead and inspire a project team of 2 4 implementation engineers through the product implementation life cycle including discovery and design workshops custom development product installation various testing phases and production cutover. You will communicate project progress and status internally and externally to multiple levels of the organizations.

Manage one or more product implementation projects for our customers by providing day-to-day leadership for all aspects of the project
Work closely with the technical team members to complete the project scope on time with a high degree of quality
Develop and maintain a detailed project plan to monitor and track project progress
Proactively identify manage and mitigate risks to the project
Create and manage the project communication plan to all stakeholders
Facilitate regular external and internal project status meetings
Create update and distribute project reports and documentation including meeting notes issue lists and action items
Cultivate and maintain good working relationships with end customers and external project team members
Maintain the customer relationship after project completion to ensure continued satisfaction with the product

As a Project Manager you will.

• Clearly present and communicate information orally and through concise writing
  Strong interpersonal skills to comfortably communicate with all levels of an organization
  Strong problem solving and organizational skills
  Ability to think on your feet in stressful client situations
  Quickly grasp understand and interpret technical concepts terms and details as they relate to project deliverables
  Ability to collaborate with internal and external project team members to drive a successful outcome
  Self-starter and quick learner with a get-it-done attitude
  Experience working as part of a remote project team
  Contact center technology experience a plus

As a Project Manager you will need

• Min 7 years experience as a people manager preferably at a growth-stage start-up
• Have experience working end-to-end within a technical escalation process from customer requests to engineering.
• Have worked on a global team you are familiar with follow-the-sun work allocation the nuances of coaching support specialists through local cultural sensitivities amongst customers and varying your management style to account for local norms.
• Have managed a global Tier 1 support/implementation teams through a rapid period of growth and specialization.
• Good customer service skills including communication (verbal and written) active listening and interpersonal skills.
• Excellent problem-solving ability troubleshooting and critical thinking skills
• Good understanding of software applications especially web-based applications and related technology.
• Ability to work on complex scenarios with time limits and available resources
• Comfortably handle multiple tasks/projects simultaneously and effectively work as an individual and as part of a team
• Experience and willing to work in a 24/7 support environment