Customer Success Manager
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Job Location:
Prague - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Keboola raised $32M (Central Europes largest Series A in 2023) to redefine how companies work with data. Our platform delivers 10x results for customers - now were scaling globally and need a Customer Success Manager who thrives at the intersection of technology data and human impact.
Our mission is simple: empower every organization to use data effectively. Were a global remote-first team of innovators who believe collaboration trust and experimentation drive success.
Were looking for a proactive and strategic Customer Success Manager to help our SMB clients achieve measurable outcomes with Keboola. This isnt a traditional account management role - its about driving transformation through data. Youll guide customers to success uncover opportunities for growth and ensure every user sees real tangible value in Keboola.
Youll partner closely with technical sales and product teams to align client goals with our platforms full potential.
What Youll Do
- Build and nurture trusted advisor relationships with customer stakeholders and executive sponsors.
- Manage a portfolio of 25 SMB accounts - balancing high-touch engagement with scalable processes.
- Collaborate with Technical Account Managers to drive adoption usage and successful deployment.
- We value face-to-face teamwork - be ready for on-site customer meetings.
- Identify upsell and cross-sell opportunities through consultative engagement.
- Conduct account reviews and present recommendations that drive customer value and growth.
- Serve as an internal advocate for customers - influencing product support and engineering priorities.
- Contribute to internal process improvements within the Customer Success organization for scale and efficiency.
- Oversee client contracts renewals and upsells.
- Drive customer storytelling - turning success cases into powerful narratives for sales and marketing.
What You Bring
- 3 years of experience in Customer Success Account Management or similar roles within B2B SaaS or data/tech companies.
- Fluent in Czech and English with excellent communication and presentation skills.
- Strong technical aptitude - experience with data platforms ETL/ELT APIs or analytics tools a plus.
- Proven ability to manage multiple stakeholders align business and technical needs and deliver measurable outcomes.
- Demonstrated project management skills - able to orchestrate resources timelines and client goals.
- Strategic thinker with strong commercial acumen and a focus on driving mutual value.
- Highly organized proactive and accountable - with a passion for continuous learning and process improvement.
- Based in Prague able to work in hybrid set up.
You can look forward to the following benefits
- Competitive compensation.
- Generous paid vacation time. And we mean generous.
- Cool new offices in the heart of Holesovice in need to be 2-3 times a week in the office.
- No set office hours and flexibility.
Keboolas Core Values
- Care love and respect
- No BS
- Get your stuff done and do a bit more
- Create and innovate
- Learn!
- One team
Equal Opportunity Statement
Keboola is an Equal Opportunity Employer. We are committed to fostering an inclusive equitable and diverse workplace where everyone regardless of race colour religion gender national origin age disability veteran status genetic information or any other protected status is given equal opportunity to thrive.
We value the unique perspectives and experiences of all employees and applicants and we strive to ensure that all employment decisions are based on merit qualifications and business needs.
More About Keboola
Every day Keboola connects data systems and people to do their best work all in one place. Keboola is a hybrid multi-cloud data platform that reduces data complexity by streamlining and automating processes. Hundreds of innovative companies rely on Keboola to unlock the power of their data bringing the potential of AI and advanced analytics to life. For more information visit or connect with us on LinkedIn Twitter and Facebook.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Keboola: All-in-one data platform, 700+ integrations, AI tools. Empower your teams with self-serviced data reports. Start your free project today.
