Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Join a diverse team of innovators who bring their worldview unique backgrounds and individual life experiences to work every day. Its no accident we work hard to cultivate a workforce that reflects our patients and partners. We believe its the only way to drive healthcare forward remaining a global leader in medical technology and solutions.We are actively looking for talented people to join our team!
Responsibilities may include the following and other duties may be assigned:
- Handling incoming phone calls and emails from patients and respective stakeholders
- Responding to inquiries both verbally and in writing
- Handling complaints preparing responses and sending them out after approval
- Process orders in SAP perform monitoring and resolve queries related to open orders
- Prepare and analyze reports propose improvements and participate in problem-solving initiatives
- Support cross department projects e-business solutions
- Cooperate with local logistic service provider manage inventory reports
Required Knowledge and Experience:
- Great communication skills (verbal and written) in English and Hungarian
- Ability to remain calm and demonstrate resilience during pressurized situations
- Computer literate with experience using MS Office suite (Word Excel Outlook) and a CRM system
- Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
- Displaying the can-do attitude and interest in continuous process improvement
- Ability to work under time constraints
Ideally the candidate has at least one year of relevant experience in customer service a contact center or an office environment with experience using SAP and preferably some background in the medical sector or handling prescriptions.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
