French speaking Billing and Logistics Specialist

Budapest - Hungary

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

As a billing and logistics specialist you will be responsible for the invoicing processes for Veolia including invoice creation upload and delivery to customers as well as working with customers on resolving invoice related disputes including analyzing and resolving root causes. You will also be responsible for urgent logistics and delivery related escalations to ensure customer emergencies will be resolved as well as managing return orders. Setting up customer portals will also be part of your job.

Billing and Logistics:

Managing Billing and sending invoices to customers
Processing invoices (Pro-forma intercompany credit/re-bill customs invoice)
Cash in advance invoice creation
Customer and government portal management and portal invoice uploading
Onboarding Veolia on customer portals
Work closely with finance / collection for credit block release
Support collection team to reduce past dues
Work closely with AP team to optimize vendor invoice mgmt.
Payment advice forwarding
Managing return workflows and orders
Delivery note creation for 3rd party sales orders
Involvement in creation of 3rd party GR & IR
Resolving BNRTA issues
Tank creation/management
Work with shipping department to organize expedited shipments
Acquire proof of Delivery (POD)

Account Management

Handling queries to meet customer expectations
Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP

Dispute Management

Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
Perform root cause analysis to improve billing quality
Analyze root cause for dispute and eliminate to prevent reoccurrence

Qualifications :

Essentials

Advanced level of French and English
2-3 years relevant professional experience
Accuracy and attention to details
Time management and allocation of priorities
Effective and professional verbal and written communication both with internal and external customers
Good problem-solving capability
Customer service attitude with ownership on any kind of queried
Logical thinking analytical mindset
Reporting skills
Proficient IT skills including Excel and Outlook
Team Player
You can come to the office 1-2x/week

Desired Characteristics

University or Colleague degree
Advanced level of the language of the supported region
Solid SAP knowledge and experience as a user
experience
Mentor attitude
Experience in customer service / order management
Additional relevant foreign language knowledge
Lean/Six Sigma or process improvement and project management mindset

What we offer:

You will be part of a motivated professional team.

We provide a competitive salary and other benefits including:

Value-creating tasks and challenges in a successful and environmentally conscious company

Cafeteria

Medicare private health insurance

Life insurance

Birthday bonus

Home Office opportunity

Employee support program (e.g. legal health psychological counselling medical screening tests)

Family support (e.g. start-of-school support)

Reward for employee referral

Regular training and development opportunities

Safe stable family-friendly workplace for the long term in Váci Greens Office Budapest.

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

Employment Type :

Full-time