Senior Director, Customer Service Centre (Bilingual)

Regina - Canada

Monthly Salary: $ 151470 - 204930

Posted on: 26 days ago

Vacancies: 1 Vacancy

Job Summary

Closing Date (MM/DD/YYYY):

10/26/2025

Worker Type:

Permanent

Language(s) Required:

Bilingual (English and French)

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive applicable to position) :

$151470 - $204930

Lending leadership and communication expertise needed
Lead a large diverse team responsible for delivering financial and other services to customers in a call centre atmosphere.

What youll do:

Develop strategies to enhance business performance
Establish service objectives
Ensure channel integration between field and alternative channels
Oversee first phase of collections services
Manage teams collaboration on customer support programs
Recruit and retain a strong effective team
Mentor the team on workload goal setting and performance management

What were looking for:

Strong communicator and mentor
Proven leader committed to helping others succeed
Collaborative relationship-builder and team player
Analytical thinker with sound judgment and solid decision-making abilities
Organized multi-tasker who thrives in a fast-paced workplace

What youll need:

A bachelors degree in finance business or commerce and at least 11 years of related experience (or an equivalent combination of education and experience)
Proven success in a management role
Knowledge of the agriculture industry
Intermediate/Advanced proficiency in both official languages (English and French) needed

#FCCEN

You belong here
At FCC were committed to creating an inclusive equitable and accessible workplace one that reflects the communities where we live work and play. Our team is made stronger through diversity and were dedicated to building a workforce that brings together a range of backgrounds abilities and perspectives.

We encourage qualified applicants to apply including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Required Experience:

Exec

Closing Date (MM/DD/YYYY): 10/26/2025Worker Type:PermanentLanguage(s) Required:Bilingual (English and French)Term Duration (in months):Salary Range (plus eligible to receive a performance based incentive applicable to position) :$151470 - $204930Lending leadership and communication expertise needed ...