Coordinator, Operations and Customer Service
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Overview
Located in the heart of the Quartier des Spectacles the Maison Symphonique is a must-visit venue in Montréal. Chosen as the home of the OSM this concert hall also hosts a variety of events ranging from classical to jazz.
Internationally recognized the Maison Symphonique was inaugurated in 2011 according to the highest international standards in acoustics and architecture. It is also the first cultural project in Québec to be developed and operated under a public-private partnership model.
Your role
In collaboration with the Customer Service Manager:
Plan resources for each event and ensure the collection of all supporting documents.
Plan bar product orders participate in the procurement process receive and inventory merchandise with the bar team leader.
Participate in audits and month-end reviews related to bar operations.
Closely monitor the performance of the main service provider validate related account statements and promptly process the required reports.
Ensure optimal site conditions through regular inspection rounds and plan corrective actions and periodic work with the cleaning service provider as needed.
Contribute to the development of annual five-year and other budgets.
Keep all customer service documentation up to date.
On-site during public events:
Act as AtkinsRéalis representative for the Maison Symphonique and as the point of contact for clients (spectators and users).
Generally verify the presence of event staff (ushers bars building technician security) and ensure everything runs according to contractual expectations.
Coordinate peripheral events (pre-concert conferences receptions and others) and handle any last-minute requests.
Complete all relevant reports and reconcile associated expenses.
About you
Minimum of 5 years of experience in customer service in roles relevant to the position described above.
Ability to respond promptly in emergency situations.
Highly versatile autonomous and a strong leader.
Excellent organizational skills and attention to detail.
Full proficiency in Office 365 software (MS Word Excel Teams and SharePoint) is required.
Excellent command of French and English.
**This position requires a variable schedule including days evenings and weekends.
** This position requires knowledge of a language other than French namely English as the clients and/or suppliers you will interact with will be English-speaking.
Reward & benefits
Explore the rewards and benefits that help you thrive at every stage of your life and your career at AtkinsRéalis in Canada.
Enjoy competitive compensation employee recognition and a brilliant range of flexible benefits you can tailor to your health wellbeing financial and lifestyle needs.
Make the most of diverse opportunities for training and professional development to grow your skills and expertise.
And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.
About AtkinsRéalis
Additional information
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Worker Type
EmployeeJob Type
RegularAt AtkinsRéalis we seek to hire individuals with diverse characteristics backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender ethnic or national origin sexual identity and orientation age religion or disability but enriches itself through these differences.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
We are a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world’s infrastructure and energy systems.
