Cafe Manager
Share
Job Location:
Port Macquarie - Australia
Monthly Salary:
Not Disclosed
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
Passionate about coffee and food Were seeking an energetic dual-site Cafe Manager to lead our two sites at Port Macquarie and Kempsey and deliver outstanding service every day!
- Enjoy your weekends and afternoons with a 7am - 3pm roster Monday to Friday!
- Lead a passionate team in a fast-paced customer-focused cafe environment.
- Access to generous discounts on our products and with our retail partners.
About Food by WHSmith
Our Food by WHSmith cafes are located in some of Australias largest hospitals offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People Drive for Results Customer Focus & Accountability.
We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. Were looking for team players who are eager to contribute to a positive and supportive workplace so if these values align with yours and you share our passion for delivering exceptional customer service we would love to hear from you!
About the Role
As a Cafe Manager you will play an integral role in providing exceptional and efficient customer service to our patrons and regulars alongside a passion for all things coffee!
What a day for you could look like:
- Oversee all aspects of daily cafe operations including team management stock control and customer service.
- Open and close the store as required.
- Manage cash handling procedures including secure counting and reconciliation during opening and closing shifts.
- Lead manage and motivate the store team to achieve performance targets and deliver exceptional customer service.
- Recruit onboard and train new team members ensuring they are well-versed in store processes and procedures.
- Ensure a clean safe and welcoming cafe environment that reflects our brand.
- Oversee administrative tasks including rostering to ensure efficient store operations.
- Regularly report store performance operational issues and feedback to the Area Manager.
- Communicate effectively with team members to ensure alignment with store goals and expectations.
- Maintain equipment cleanliness in accordance with internal procedures and HACCP standards.
- Adhere to workplace health and safety guidelines promoting best practices across the team.
About You
The ideal candidate will be a natural leader with a friendly and approachable personality. You will demonstrate the following qualities:
- Minimum 2-3 years of management/supervisory experience within a fast paced cafe or fast food restaurant environment.
- Demonstrated ability to implement and monitor food safety plans (HACCP).
- Experienced in rostering and compliance.
- Strong leadership and people management skills.
- Experience in managing stock levels ordering supplies and conducting regular stocktake.
- Exceptional communication and organisational abilities.
Why Join Us
- Fun inclusive and supportive team culture.
- Treat your store as if it were your own! Great opportunity to offer a warm and inviting café space to your local community!
- Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
- Opportunity to grow and develop leadership skills.
- Generous employee discounts across a range of our products and retail partners through our Beny app.
If this sounds like you APPLY NOW and take the first step towards an exciting new career with WHSmith Australia!
Our Commitment to Diversity and Inclusion
WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do as well as promoting a culture of inclusion through our policies procedures and working practices. If you have any support requirements we encourage you to advise us at the time of your application so we can assist you appropriately during the recruitment process.
* Please note only shortlisted applicants will be contacted.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
WHSmith Australia. Our goal is to be the leading retailer in convenience, books and news for the world's travelling customer.
