Content Writer, Senior Associate | C&O Associate Insight and Media Team

About Retail Bank

Were doing amazing things across Retail Bank and continue to make progress on Making Banking Surprisingly Easy. Were offering our customers stress-free products of everyday banking (360 is everywhere) were creating a differentiated digital experience (top-rated app amazing Ambassador tools) were progressing on our location strategy (we now have 63 Cafés open across the country) our Ambassadors are delivering our brand experience across the footprint regardless of whether a customer is in a Branch or Café (theyre here to assist and support our customers and communitiesNOT sell) and were telling our story to the nation (Jeremy is a household name).

About the Team

We the Associate Insight and Media (AIM) Team provide simple compelling engaging communications and multimedia experiences as well as resources empowering our Branch and Café Ambassadors with the knowledge they need to help our customers succeedall in the spirit of collaboration style grace and fun! With dedication to the Ambassador creation of a consistent and legendary customer experience well-managed curation and inclusive sharing of knowledge we help Ambassadors feel supported connected and included.

About the Role

As a Sr. Content Writer youll be part of a smart creative and talented team responsible for crafting and writing effective communications that inform compel and deliver excellence to our Ambassadors and associates. Youll play a key role in the formal copywriting drafting and formatting of communications impacting bank operations and Ambassadors day-to-day along with the banks bottom line. Youll be at the forefront in this position youll contribute immediately through copywriting while strengthening your collaboration and influencing best practices.

The ideal candidate is a master of their craft a versatile writer who writes equally as compelling and effective copy for technical and operational resources as they do marketing long-form stories and creative intent. The desired experience and skill set for the ideal candidate includes:

• You have a keen eye and discernment as to what to say and how to say it. Youve got a strong grasp on the importance of how information is organized and arranged for consumption/recall based on a variety of learning stylesstriking the right level of detail for the audience.

• Youre a natural editor and journalist. You notice grammatical errors and are comfortable editing and making recommendations to other copywriters. You can curate a story grounded in our business and strategy and deliver it in a compelling narrative.

• You juggle multiple tasks masterfully while delivering great results. Theres always something going on and when theres not you can find something else to do. Were looking not only for someone who can tackle what we can seewe need someone with the foresight to peek around corners and come up with new ideas to stop problems before they start. Were inherently entrepreneurial which means were never without multiple projects in flight.

• You take pride in your work. We may work in the Home Office but the Branch and Café resources and environment are a direct result of our dedication. We strive for excellence.

• Youre able to communicate across different audiences. You have excellent written and verbal communication skills. We work with varying levels of leadership responsibilities departments and industries. Its imperative you know your audience and can wear many conversational hats. The ability to influence across and up is key to success in this position as youll be collaborating with various partners across the team and all of Retail Bank on a day-to-day basis.

• Youre no stranger to editorial style guidelines. Youre obsessed with accuracy and possess strong writing skills and a command of our brand voice (i.e. clear concise personable friendly and accurate).

• Youre digitally savvy. You know more than copy and paste keyboard shortcuts and easily learn and employ new applications and tech-niques for the benefit of the communications experience. You read online news feeds peruse blogs and follow writing trends. You may even get news-to-know delivered to your inbox.

• Youre a team player and thrive in a fast-paced production environment. 5 oclock watchers need not apply. We balance our workloads and have a great time with each other however we have lofty goals that cant tell time. Thats not my job is not in our vocabulary. Were always in each others corner. We strive for a delicate balance of play purpose and home life fulfillment.

• You plan ahead and can adapt to change quickly. We want you to be able to see whats coming our way while being flexible and adaptive. We only look backwards to learn; otherwise were looking to the future. Our decisions are rooted in strategic analysis with a taste for innovation.

• Youve got writing game and can show it. You have a portfolio with at least 3-5 writing samples for internal review.

Your day-to-day may look like:

• Executing operational communications processes to ensure well-managed high-quality on-brand content:

  • Writing operational procedures communications intranet articles/stories and/or video content to support various projects and initiatives in accordance with our brand and style guidelines for review by senior copywriters

  • Partnering with project clients intent owners Legal Risk and Compliance to reach desired outcomes by clarifying needs and providing apt solutions

  • Participating in the on-call schedule to provide urgent communication support that may occur outside of regular business hours

  • Submitting copy/content to publish in newsletters intranet posts and/or Pinpoint pages

• Participating in regular team meetings for information and assignments to support new intent impacting Branch and Café

• Managing assigned START intakes completing the approval process keeping the START Announce back-end up to date

• Promoting the associate experience with timely thoughtful and informed responses to feedback

• Collaborating with Well-Managed Process Owner on process improvement work by lending insights support and feedback

• Building connections with the broader C&O/Retail Bank and enterprise-wide comms communities

• Supporting miscellaneous copy content needs as needed to support Branch and Café Team or elevate the Branch and Café Team story

Basic Qualifications:

• High School Diploma GED or Equivalent Certification

• At least 3 years of experience in short and long-form writing for digital channels including email e-newsletters web pages online articles video or knowledge management platforms

• At least 1 year of experience with Google Workspace

Preferred Qualifications:

• Bachelors in English Marketing Journalism Communications

• 4 years of marketing copywriting technical writing or creative writing experience

• 4 years of writing experience in a retail or banking environment

• 1 year of experience working with Agile methodologies

• 1 year of experience formatting and laying out online articles

• 1 year of experience writing external content or learning content

• 6 months Chariot experience or another content management system (CMS)

• 6 months process documentation experience

• Strong written and verbal communication skills

• Solid judgment and an associate-first focus in pursuit of resolving questions

• Strong attention to detail and organizational skills

• Inclination for problem solving

• Ability to manage multiple priorities and deadlines and work in a time-bound fast-paced environment

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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