AI and Automation Specialist

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 17-10-2025

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

About Wahed:

The global financial system wasnt built for everyone. For millions of people its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.

At Wahed were changing that. We are a global fintech company on a mission to build a new financial systemone that is ethical accessible and entirely interest-free. From our offices across the globe our team is building products that were once deemed impossible from pioneering Shariah-compliant equity ETFs creating riba-free alternatives to high yield savings accounts to creating no-leverage real estate investments for truly interest-free income producing assets. If youre driven to solve complex problems and believe finance should empower not exclude join us in building a more equitable financial future.

Job Brief:

As a AI and Automation Operations Associate you will be the central engine for operational excellence and innovation within Waheds India region. This is a unique opportunity to move beyond executing tasks and become a strategic builder working directly with the Operations Team to identify and solve our most pressing challenges. You will have the autonomy to design build and deploy intelligent automation solutions across Customer Service Marketing Compliance and Internal Operations. If you are a curious and driven problem-solver passionate about using technologyfrom SQL and scripting to AI and LLMsto create significant business value this role will provide a unique platform for you to make an outsized impact and accelerate your career.

Job Description:

Enhance Customer & Marketing Operations

Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
Automate the aggregation and review of marketing metrics competitor campaign analysis and content topic research to improve team productivity and campaign effectiveness.

Automate Core Business Operations

Develop and maintain automated scripts and workflows for routine data tasks including compliance reporting internal client reporting and daily reconciliations (fees client holdings transactions).
Build and manage dashboards that provide a single source of truth for regional KPIs empowering leadership with actionable real-time insights.
Design and implement automated workflows for reviewing compliance alerts and streamlining KYC/AML decisioning reducing manual effort and improving accuracy.
Identify and eliminate points of friction in our compliance processes creating a smoother and more efficient experience for our clients without compromising rigor.

Job Specification:

Qualifications:

2-4 years of experience in an analytical operations or automation-focused role.
Advanced proficiency in Excel/Google Sheets and experience with SQL for data extraction and analysis.
Hands-on experience with Google Apps Script to automate processes within the Google Workspace ecosystem.
Demonstrated ability to use low-code/no-code automation platforms (e.g. n8n Zapier) to connect systems and build efficient workflows.
Practical experience leveraging AI/LLMs for complex reasoning data analysis or building decision-making tools.
Familiarity with data visualization and analytics tools (e.g. Metabase MixPanel Segment Google Analytics).

Skills & Attributes:

You have an entrepreneurial mindset and are eager to take ownership build processes from scratch and drive projects to completion.
You are a structured problem-solver capable of breaking down complex issues into manageable components and developing logical data-driven solutions.
You are an excellent communicator able to articulate technical concepts and the business value of your work to both technical and non-technical stakeholders.
You are deeply aligned with Waheds mission to build an inclusive ethical and interest-free financial ecosystem for everyone.

Why Wahed

Tangible Impact: See the immediate results of your work every day. The automated solutions you build will save hundreds of hours reduce operational risk and directly contribute to a better experience for our customers.
Global Mission Unified Team: Join a diverse passionate and mission-driven team from across the globe all dedicated to making finance more accessible and equitable. Your contribution will be a critical part of a movement with a worldwide impact.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About Wahed:The global financial system wasnt built for everyone. For millions of people its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.At Wahed were changing that. We are a global fintech company on a mission to build a new ...