Transactions Specialist I
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join a high-energy team dedicated to delivering world-class customer experiences through effective back-office collections and exception processing. Drive impactful solutions in a fast-paced environment where your expertise and ownership make a difference.
Job Summary
As a Specialist I in our team you work within Back Office functions handling requests such as general correspondence hardship cease and desist attorney representation and account record requests. You will also manage exception reports for collections processes including settlement re-age charge-off reversal and vendor management. Your focus is on providing effective resolutions and creating a world-class experience for customers while meeting stringent SLAs for document and exception processing.
Job Responsibilities
- Take complete ownership from evaluation to resolution of customer queries acting as a customer advocate and offering payment solutions
- Handle remediation requests related to payment programs e-pay cancellations SSN remediation and monetary adjustments
- Fulfill media requests received from customers including cease and desist and attorney representation
- Execute key control reports and manage control reports within stringent timelines
- Maintain quality scores and adhere to established policies and procedures
- Identify process or knowledge gaps and escalate them promptly
- Maintain expected performance levels and participate in team and process-level events and initiatives
- Meet and exceed benchmarks through consistent performance
- Adhere to metrics such as utilization tardiness breaks unscheduled absenteeism and leave utilization
Required Qualifications Skills and Capabilities
- Demonstrate ownership of each customer interaction while empathizing with customer needs
- Resolve conflicts manage customer expectations and provide appropriate solutions through relationship building
- Exhibit effective verbal and written communication accuracy attention to detail and critical thinking
- Minimum of 6 months computer experience utilizing multiple applications in a Windows-based environment; High School Diploma (102) HSC or GED required
Preferred Qualifications Skills and Capabilities
- Experience in collections and/or non-phone back-office functions
- Ability to engage in interactive dialogue with customers through active listening
- Knowledge of regulatory and department practices and procedures
- Willingness to work flexible schedules including evenings weekends and holidays as required by business needs
Additional Notes:
- Work type may shift between various non-phone units based on business requirements
- Flexible schedule: Monday to Friday with weekends off subject to change per business needs
- Training attendance is required onsite regardless of work location
- Competitive base salary comprehensive benefits and opportunities for professional growth and advancement
- Diverse high-energy work environment with paid training and industry-leading benefits starting day one
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
