Customer Success Onboarding Manager- SAP LeanIX

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

We help the world run better.

At SAP LeanIX we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.

YOUR FUTURE ROLE

As a Customer Success Onboarding Manager you will be the trusted partner guiding new customers through their onboarding journey with LeanIX. You will ensure a seamless start by managing the planning execution and delivery of onboarding activities while fostering strong relationships with customers and internal stakeholders.

RESPONSIBILITIES

Lead and deliver onboarding programs through webinars workshops and dedicated sessions.

Manage customer expectations project scope and resources to achieve successful outcomes.

Coordinate technical and non-technical resources across internal teams.

Track and communicate project status risks and issues to stakeholders at all levels.

Handle customer escalations and ensure timely resolution.

Improve onboarding processes and contribute to scalable best practices.

Act as a liaison between sales customer success and product teams.

Stay up to date with LeanIX products and translate customer feedback into enhancements.

Identify opportunities for additional value and growth within customer accounts.

YOUR PROFILE

3 years experience in a consulting or customer-facing role in IT management projects (B2B).

Proven ability to manage multiple projects of varying complexity.

Strong communication skills in English (spoken and written including technical vocabulary).

Additionally Japanese language skills are an advantage.

Experience working in technical roles with enterprise customers or partners.

Understanding of IT organizations application development and IT operations.

Knowledge of Enterprise Architecture and/or LeanIX solutions is a plus

Location: Australia Japan or SEA.

ABOUT THE TEAM

Our Customer Success organization is the cornerstone of client relationships at SAP LeanIX. We strive for best-in-class retention scalable processes and consistently excellent customer experiences. By joining us you will contribute to our mission of becoming a trusted advisor empowering clients to focus on their purpose and succeed as best-run businesses.

We are committed to building a diverse and inclusive team and welcome individuals who want to make a real impact

#ICC25

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436331 Work Area: Sales Expected Travel: 0 - 20% Career Status: Professional Employment Type: Regular Full Time Additional Locations: Virtual - Japan#LI-Hybrid

Required Experience:

Manager

We help the world run betterAt SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a pla...