Client Services Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Euroclear Bank
Euroclear Bank the leading International Central Securities Depository (ICSD) is clients gateway to counterparties worldwide for post-trade services covering more than 1 million securities.
Euroclear Bank is the premier provider of settlement and related securities services for cross-border transactions involving domestic and international bonds equities derivatives and investment funds.
We offer clients a single access point to post-trade services covering domestic securities from over 40 markets.
Client Services Agent - Singapore
The Client Services team is responsible for handling client inquiries through various channels such as phone email and instant messaging. They assist both local and international clients with any questions about Euroclear Banks services.
Our Best of Class behaviour is to provide quick strong and efficient assistance to clients. The Client Services team encompasses a variety of responsibilities ranging from client-related activity to providing structural input to Operations.
Your Role
As a member of the Client Services team you will act as an interface between the clients operations and Euroclears own operations.
In this role you will provide excellent service to clients considering procedures and constraints. You will deliver valuable insights to clients and provide feedback on tactical and structural intelligence to our operations.
Specific responsibilities:
- Handle Client inquiries received by phone email and instant messaging channel.
- Liaise with numerous internal departments to help you answer client queries in an effective and timely manner.
- Preserve BAU to support our clients in case of contingency situations.
- Actively contribute to the team effort in achieving important metrics collectively.
- Actively contribute to improvements to the processes to ensure an excellent service to clients.
- Build strong working partnerships with numerous internal Stakeholders across divisions.
- Ensure workload remains balanced so as not to jeopardize quality through quantity.
- Ensure client constraints are appropriately communicated to Operations and follow up on related initiatives.
- Foster a culture of risk management and continuous improvement within our day-to-day Client Services and Operations processes.
- Participate in company client events (including but not limited to client training and client meetings) to build relationships with clients.
Your Profile
We are looking for candidates who possess the following attributes:
- Excellent command of the languages of English (written and verbal).
- Excellent communication and persuasion skills.
- Outstanding client service skills and a strong awareness of risks.
- Capable of dealing with clients questions and open to analyze exceptions.
- Ensure follow-up of cases and investigations under your responsibility.
- Able to analyze an issue taking all elements into account and provide constructive feedback.
- Be assertive to negotiate with external parties to defend clients interests.
- Ability to multitask effectively prioritize tasks and deal with short timelines.
- Open to challenges and able to produce accurate and detailed work.
- Be positive able to perform under stress a great teammate showing flexibility when necessary.
- Prior client service experience in the financial industry is an advantage.
- Any other Asian languages will be a plus.
What we offer:
- An excellent opportunity to practice and develop your talents in a highly professional international environment.
- Working closely with inspiring supportive and engaged colleagues from 80 different countries interacting with many stakeholders at all levels across the organization.
- A learning and development focused environment with an emphasis on knowledge sharing training and reskilling.
- Were agile were growing and so will you!
Great Place to Work for All
We believe that our people are our strength. The diverse talents that our employees bring to the table are directly linked to our global success. We are committed to creating an inclusive culture that celebrates diversity and strive to be a Great Place to Work for All. All qualified applicants will be considered for employment regardless of their race religion color national origin gender sexual orientation gender identity or expression age marital status pregnancy neurodiversity disability or any other aspect that makes them unique. If you need any specific accommodation due to disability or any other reason you can let the recruiter know during your application process.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Why join us Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients ... View more
