Technology Support III Application Support SRE
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial & Investment Bank (CIB) Payments Technology Team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Treat operations as software problems solve system failures minimize client impacts and ensure all systems function seamlessly to meet business needs.
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
- Monitor production environments for anomalies and address issues utilizing standard observability tools.
- Create proactive event management through observability and developing automation to minimize toil.
- Work closely with the Software Engineering and Product teams/other stakeholders to understand issues drive resolutions and stability enhancements of the applications leading to improvement in operational stability performance and availability.
- Create continuously improve and maintain real-time monitoring dashboards to ensure system operability and performance.
- Identify trends and assist in the management of incidents problems and changes in support of full-stack technology systems applications or infrastructure.
- Ensure resiliency of the platform through managed Disaster Recovery (DR) Site Reliability (SR) and High Availability (HA) events.
Required qualifications capabilities and skills
- Bachelors Degree in Computer Science Mathematics or related disciplines.
- Formal training or certification on technology support concepts and 3 years of experience in a similar role troubleshooting resolving and maintaining information technology services
- Experience supporting public/private cloud-based applications.
- Knowledge in automating daily support operations using scripting and tooling.
- Experience in one or more observability and monitoring tools and techniques like GrafanaDatadog Dynatrace Splunk ITRS Geneos.
- Knowledge of one or more general-purpose programming languages or automation scripting (Python UNIX shell scripting etc.).
- Experience with one or more major cloud services (AWS) and Infrastructure as Code tooling.
- Understanding of networking concepts and troubleshooting.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
- Possesses a continuous improvement mindset.
Preferred qualifications capabilities and skills
- Certification in Cloud technologies
- Familiarity with ITIL support methodologies and concepts.
- Experience/knowledge of working in a DevOps/SRE model would be an advantage.
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
