Reservation Agent
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Job Location:
Jeddah - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Reservation Agent you will be the first point of contact for our guests responsible for managing reservations and ensuring a seamless booking experience. Your exceptional customer service skills and attention to detail will play a crucial role in maintaining our high standards of hospitality.
What you will be doing:
- Handle incoming reservation inquiries via phone email and online platforms in a friendly and professional manner.
- Accurately process and confirm reservations ensuring all guest preferences and requests are noted.
- Maintain up-to-date knowledge of hotel services facilities and local attractions to provide guests with accurate information.
- Collaborate with the front desk and other departments to ensure a smooth guest experience from booking to check-out.
- Manage and resolve any reservation-related issues or complaints effectively and efficiently.
Qualifications :
Your experience and skills include:
- Previous experience in a similar reservations front office or customer service role.
- Experience using hotel reservation systems property management systems (e.g. Opera SynXis TARS or other Property Management Systems).
- Strong communication and interpersonal skills with a customer-focused attitude.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of Arabic languages is a plus.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
