Guest Service Agent
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Duties & Responsibilities
Prepare for daily arrivals by allocating rooms and checking for any special guest requests .
Check-In and Check-Out :
o Register and process check-ins for all arrivals ensuring a smooth experience .
o Update guest information (email phone number country code) in the system after check-in .
o Flag Nopost status for guests who have not paid their deposit and ensure accounts are fully charged .
Cashiering Duties :
o Handle cashiering responsibilities including foreign exchange transactions and night audit tasks .
o Settle accounts upon guests departure .
Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines .
Provide friendly courteous service responding promptly to all guest requests and inquiries .
Respect guest privacy and confidentiality by not disclosing any personal information .
Handle walk-in reservations and process call-in reservations outside regular hours .
Update the Shomoos government system with guest ID and passport information .
Resolve guest complaints and liaise with relevant departments for immediate follow-up .
Handle the issuance of guest room key cards ensuring effective control for security .
Review the logbook for outstanding tasks and special assignments for the day .
File daily reception reports and maintain systematic documentation .
Coordinate with Front Office Housekeeping Food & Beverage and the Rooms Division Manager regarding VIPs and hotel functions .
Attend briefings take notes and follow up on action items .
Upselling :
o Drive up selling opportunities to enhance guest experiences and increase revenue .
Assist at the Information counter Foreign Exchange Night Audit and Business Center as assigned .
Ensure perfect grooming and professionalism at all times .
Carry out any other reasonable tasks as requested by management.
Qualifications :
Saudi nationality.
Diploma/Bachelors in Hospitality or Business Administration.
Experience in front desk or customer service.
Knowledge of hotel management systems.
Good communication and problem-solving skills.
Proficient in English with a professional appearance.
Additional Information :
What is in it for you:
- Competitive extended benefits package including medical vision and dental for full-time permanent status
- Employee Travel Program
- Comprehensive Wellness Platform
- Discounts on food & beverage
- Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5000 properties with Accor
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. To discover the life that awaits you at Accor visit: what you love care for the world and dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
