Subject Matter Expert Insurance

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

KEY RESPONSIBILITIES OF THE SME

Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.
Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations
Take the lead: Delivering new hire training for the business ensure to give a good learning experience for the new hires ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
Support the team with complex queries and fill out accurate reports.
Support the team manager and ensure the team delivers against key service levels metrics but also creates value for the clients by impacting business outcomes
Handle phone calls and transactions for the program.
Supervise and coach learners in nesting & BQM type environments;
Coach and give feedback to trainees to help them fulfill performance metrics.

Qualifications :

MINIMUM QUALIFICATIONS:

Minimum 24 months of healthcare/workers comp experience managing customer-facing accounts preferably managing processes such as intake scheduling credentialing medical bill reviews.
Excellent Data Mining skills
Ability to think outside of traditional role to evaluate business implications
Ability to interpret data identify trends and make suggestions for improvements
Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Blended operations which involve back-office work making outbound and receiving inbound calls
PHRN or USRN license is required

Remote Work :

Employment Type :

Full-time

KEY RESPONSIBILITIES OF THE SMEEmpower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.Strengthen relationships: Establish and maintain communicati...

KEY RESPONSIBILITIES OF THE SME

Empower the Work: Create facilitate Huddle Sessions to equip staff with fundamental skills and knowledge.
Conduct BQM / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations
Take the lead: Delivering new hire training for the business ensure to give a good learning experience for the new hires ensuring to equip new hires with relevant skill set to meet the production goals from the first month post nesting Should partner with quality and training manager to identify skill and knowledge gap that leads to an instable performance trend Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
Support the team with complex queries and fill out accurate reports.
Support the team manager and ensure the team delivers against key service levels metrics but also creates value for the clients by impacting business outcomes
Handle phone calls and transactions for the program.
Supervise and coach learners in nesting & BQM type environments;
Coach and give feedback to trainees to help them fulfill performance metrics.

Qualifications :

MINIMUM QUALIFICATIONS:

Minimum 24 months of healthcare/workers comp experience managing customer-facing accounts preferably managing processes such as intake scheduling credentialing medical bill reviews.
Excellent Data Mining skills
Ability to think outside of traditional role to evaluate business implications
Ability to interpret data identify trends and make suggestions for improvements
Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner
Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
Blended operations which involve back-office work making outbound and receiving inbound calls
PHRN or USRN license is required

Remote Work :

Employment Type :

Full-time

Key Skills

Databases
System Design
Cybersecurity
System Architecture
Intelligence Experience
Military Experience
Requirements Gathering
Joint Operations
Curriculum Development
DoD Experience
FISMA
Ant

Apply Now

About Company

Sutherland

Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click