Quality Analyst Insurance

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

This position is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. The Quality Analyst role encompasses the following critical responsibilities:

Uphold Sutherlands reputation through rigorous auditing of teammate call transactions adhering to the agreed-upon percentage per agent as specified by the client.
Meticulously oversee and manage performance in terms of service quality to ensure customer satisfaction and verify process knowledge of teammates.
Establish and maintain professional communication with clients and team members to comprehend needs address issues and meet quality expectations.
Provide timely and accurate reports to management conveying crucial information regarding quality metrics and performance.
Develop and implement effective strategies based on thorough analysis of data reports and keen observations from audited transactions to positively impact operational efficiency.
Formulate and execute a comprehensive methodology to define and measure the success of the teams quality performance benefiting both NAME and its clients.

Qualifications :

Qualifications:

The ideal candidate must possess:

Bachelors Degree in any discipline (Preferred but not mandatory)
Minimum of 2-3 years of experience in quality auditing of live and recorded calls (Experience in Life Insurance Domain is highly advantageous)
Demonstrated proficiency in MS Office applications for process transformation
Proven ability to excel in a high-pressure fast-paced environment
Exceptional interpersonal skills to develop trust and maintain professional relationships with employees and team members; Strong commitment to teamwork
Advanced analytical capabilities including the ability to interpret complex data identify significant trends and propose strategic improvements
Superior verbal and written communication skills; ability to articulate ideas in a clear constructive and professional manner
In-depth knowledge of quality methodologies to define and measure team success

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

This position is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. The Quality Analyst role encompasses the following critical responsibilities:Uphold Sutherlands reputation through rigorous auditing of teammate ...

Uphold Sutherlands reputation through rigorous auditing of teammate call transactions adhering to the agreed-upon percentage per agent as specified by the client.
Meticulously oversee and manage performance in terms of service quality to ensure customer satisfaction and verify process knowledge of teammates.
Establish and maintain professional communication with clients and team members to comprehend needs address issues and meet quality expectations.
Provide timely and accurate reports to management conveying crucial information regarding quality metrics and performance.
Develop and implement effective strategies based on thorough analysis of data reports and keen observations from audited transactions to positively impact operational efficiency.
Formulate and execute a comprehensive methodology to define and measure the success of the teams quality performance benefiting both NAME and its clients.

Qualifications :

Qualifications:

The ideal candidate must possess:

Bachelors Degree in any discipline (Preferred but not mandatory)
Minimum of 2-3 years of experience in quality auditing of live and recorded calls (Experience in Life Insurance Domain is highly advantageous)
Demonstrated proficiency in MS Office applications for process transformation
Proven ability to excel in a high-pressure fast-paced environment
Exceptional interpersonal skills to develop trust and maintain professional relationships with employees and team members; Strong commitment to teamwork
Advanced analytical capabilities including the ability to interpret complex data identify significant trends and propose strategic improvements
Superior verbal and written communication skills; ability to articulate ideas in a clear constructive and professional manner
In-depth knowledge of quality methodologies to define and measure team success

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Gas Chromatography
Laboratory Experience
Archival Standards
ELISA
Test Cases
Analytical Chemistry
Quality Assurance
Spectroscopy
Quality Control
cGMP
Selenium
Western Blot

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About Company

Sutherland

Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more

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