Director, Chief of Staff- Connected Customer Experience (CCX)

The Chief of Staff (CoS) reporting to the Senior Director of Product Strategy Operations and Excellence serves as a trusted partner to the SVP of Connected Customer Experience (CCX) playing a pivotal role in driving focus alignment and execution across one of ServiceNows most strategic organizations. 

This role is designed for a proactive relationship-driven leader who can connect strategy to execution and turn ideas into measurable impact. The CoS will help the SVP and leadership team stay focused on the highest priorities accelerating decision-making improving operational efficiency and ensuring clear communication across CCX and Digital Technology (DT). 

• The ideal candidate is both a strategic thinker and an operational executor capable of navigating complexity building trust across executive stakeholders and driving results through influence rather than authority. 
• Exciting things you get to do in this role: 
• Serve as a strategic and operational partner to the SVP of CCX helping translate vision into execution aligning priorities and ensuring the leadership team stays focused on what matters most. 
• Drive organizational effectiveness and execution lead the planning rhythms and coordination that power CCX including leadership meetings QBRs portfolio reviews and cross-functional updates. 
• Align and accelerate transformation initiatives partner closely with Product Strategy OneX AI Transformation and Customer Experience Operations to connect programs eliminate friction and track outcomes. 
• Lead and evolve internal communications partner with Communications HR and Change Management to ensure transparent timely updates that build trust reinforce priorities and strengthen organizational culture. 
• Support resource and investment planning collaborate with Finance and Product Operations on headcount funding scenarios and investment trade-offs to optimize strategic outcomes and agility. 
• Represent CCX in cross-organizational forums work with peer Chiefs of Staff DT Strategy and GTM leaders to align messaging deliverables and engagement with corporate priorities. 
• Foster a high-performance values-driven culture promote belonging collaboration and accountability across teams ensuring that ServiceNows values are reflected in every action and communication. 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 10 years of experience in a Chief of Staff Strategy or Operations leadership role within a high-growth technology-driven organization. 
• Demonstrated ability to partner directly with executives balancing strategic support and operational execution. 
• Proven success driving organizational alignment performance tracking and operating rhythms across product engineering or customer experience teams. 
• Strong business and financial acumen including comfort with P&L insight investment modeling and data-driven storytelling. 
• Excellent communication and executive presentation skills with a focus on clarity brevity and influence. 
• Deep experience building and maintaining trusted cross-functional relationships across senior leaders product organizations and operational teams. 
• A growth-oriented collaborative mindset with the ability to create structure anticipate needs and simplify complex challenges. 
• A passion for making strategy actionable connecting people and priorities to deliver measurable impact for customers employees and the business. 

For positions in this location we offer a base pay of $189100 - $331000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time