Mainframe SRE Support LA

Position Description:

SRE JDs Retail Banking Application Support (USA Client 24x7 ODC).
JD1 SRE: Core Banking & Legacy
Experience: 36 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)
Work Model: 24x7 rotational shifts ODC environment (no personal digital devices)
Responsibilities
Act as SRE for Core Banking & Legacy applications ensuring uptime resilience and reliability.
Lead and drive P1/P2 bridge calls coordinating with application infra DB and network teams.
Monitor and recover batch jobs (CA7 Informatica PowerCenter) ensuring End-of-Day (EOD) / Start-of-Day (SOD) processing runs smoothly.
Fix Mainframe/ETL batch job abends within SLA/SLO and support CICS regions.
Manage file transfers and integrations (Connect:Direct IBM Sterling Control Center MQ).
Provide production support for core banking modules (Deposits Loans Payments General Ledger).
Resolve transaction failures reconciliation mismatches and settlement issues.
Conduct incident triage RCA and drive permanent fixes for high-severity issues.
Proactively enhance monitoring and alerting (Dynatrace Logscale Splunk Grafana Bigpanda).
Automate repetitive support tasks to reduce toil.
Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards.
Participate in DR drills HA testing and compliance audits.
Core Technologies (L2 / Deep Knowledge)
Cobol EasyTrieve Plus HLASM CICS Mainframe DB CA7 Informatica PowerCenter Connect:Direct IBM Sterling Control Center MQ.
Common Tools (L1.5 Awareness for All)
Dynatrace Logscale Bigpanda Grafana ThousandEyes Splunk ServiceNow Jira Confluence Netcool.
Must Have Skills
Strong Mainframe & Legacy systems expertise.
Experience with batch scheduling EOD/SOD ETL monitoring and file transfers.
Strong incident management RCA and bridge call handling.
Banking/financial services domain knowledge with focus on transaction flows & reconciliations.
Knowledge of Disaster Recovery High Availability and regulatory compliance (SOX PCI-DSS).
Ability to work under strict SLAs and regulatory environments.

Skills:

• Ansible
• Grafana
• Middleware

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.