Calypso Support

Trigent Software Private Limited

Job Location:

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

We are seeking an experienced Calypso Support professional (L2/L3) to provide technical and functional support to end-users of the Calypso trading platform. The ideal candidate will be responsible for troubleshooting incident resolution system monitoring and ensuring smooth operation of Calypso processes and interfaces.

Key Responsibilities -

Work closely with end-users to identify analyze and resolve issues related to the Calypso application.
Provide L2/L3 support for incidents requests and production issues within SLAs.
Monitor system interfaces batch processes and ensure successful data flows across downstream and upstream systems.
Perform debugging root cause analysis and provide permanent fixes for recurring issues.
Manage incidents and change requests through Ivanti Neurons (or equivalent ITSM tool).
Collaborate with development infrastructure and business teams for issue resolution and performance improvements.
Maintain detailed documentation of incidents resolutions and preventive measures.
Proactively identify and implement process improvements and automation opportunities.

Required Skills and Experience -

4 years of experience in Calypso production support (L2/L3 level).
Strong understanding of Calypso architecture workflows and business processes.
Hands-on experience with interface monitoring issue debugging and log analysis.
Familiarity with Ivanti Neurons or similar incident management tools (e.g. ServiceNow Remedy).
Strong problem-solving and analytical skills with the ability to work under pressure.
Excellent communication skills in English both verbal and written.
Working knowledge of UNIX/Linux SQL and scripting is an advantage.

Preferred Qualifications -

Experience in financial markets or investment banking environments.
Exposure to ITIL processes or certified ITIL Practitioner.
Prior experience supporting global users or working in a 24x7 environment.

Job Summary We are seeking an experienced Calypso Support professional (L2/L3) to provide technical and functional support to end-users of the Calypso trading platform. The ideal candidate will be responsible for troubleshooting incident resolution system monitoring and ensuring smooth operation of ...