Client Success Consultant

About Us

At Fenergo were not just building software - were transforming how the worlds leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the worlds top financial institutions were on a mission to change the game.

Were more than a global leader in AI-powered client lifecycle management - were reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations we turn complexity into clarity. Our FinCrime Operating System powered by agentic AI and intelligent automation helps financial institutions move faster act smarter and stay safer across 120 countries.

But we dont stop there.

At Fenergo we believe in a world where financial institutions arent just compliant - theyre confident. Where technology doesnt just meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build every innovation we deliver and every partnership we forge is shaped by that belief. Were tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks our work empowers banks to serve their customers with speed integrity and peace of mind.

Join us and be part of a team thats building smart solutions solving real problems and shaping the future - together.

About The Role

The Client Success Consultant acts as a functional advisor to clients who are actively using the Fenergo platform in their day-to-day operations. The role focuses on understanding each clients processes challenges and system usage and translating these into clear requirements. Through workshops analysis and hands-on investigation the Client Success Consultantidentifiesopportunities toimprovefunctionalefficiency andsupport the adoption of new or underused product capabilities.

Working closely with the Customer Success Manager (CSM) the Client Success Consultant engages with client stakeholders to understand theirobjectivesand ensurethatproposed enhancements align with both business needs and Fenergos product Success Consultantcontributes tothe functionalaspects of the engagementfacilitatingworkshops advising on design options documenting requirements andvalidatingsolution feasibility.

This is a hands-on consultative role that requires strong business analysis skills clear communication and confidence in guiding clients through complex functional and operational considerations. The Client Success Consultant may also perform configuration updates and works closely with SupportProductand Deliveryteamsto ensure cohesive high-quality outcomes.

The Client Success Consultant playsan important rolein helping clients continuously improve their use of the Fenergo platform. Byidentifyingenhancements advising on best practices and supporting feature adoption the Consultant helps clients achieve greater efficiency stronger compliance outcomes and sustained value from their implementation.

Key Responsibilities

• Conduct workshops and discovery sessions with clients to understand current-state processes pain points and system usage.
• Analyse client requirements and translate them into clear product-aligned functional recommendations.
• Review existing configurations and workflows toidentifyopportunities for optimisation increased automation and adoption of new features.
• Provide guidance on best practices and advise clients on how to maximise the value of the Fenergo platform.
• Prepare high-quality documentation including requirements functional analyses recommendations and solution outlines.
• Validate that proposed changes or enhancements arefeasiblewithin the product framework and align with clientobjectives.
• Perform configuration updateswithin the platformwhereappropriate orcoordinate with internal teams to deliver agreed changes.
• Partner with the Customer Success Manager to ensure functional recommendations are aligned to the broader client strategy.
• Collaborate with Support Product Engineering and Professional Services teams to troubleshoot issues and progress solution delivery.
• Stay informed on new product capabilities regulatory changes and industry best practices to support client advisory work.

Must Have

• Experience in business analysis solution consulting or a similar client-facing role within financial services or a technology/SaaS environment.

• Hands-on experience with platform configuration or similar system design activities.

• Strong ability to runrequirements gatheringsessions engage with stakeholders and translate business needs into clear functional requirements.

• Ability to provide structured product-aligned recommendations and explain solution options clearly.

• Strong analytical and problem-solving skills with high-quality documentation standards.

• Excellent communication and presentation skills with the ability to simplify complex concepts for diverse audiences.

• Experience collaborating with cross-functional teams such as Customer Success Product Engineering Support and Professional Services.

• Proactive mindset with a desire to deepen product knowledge and stay current on industry trends.

Nice to Have

• Understanding of financial services operations compliance workflows and client lifecycle management.

• Familiarity with software development lifecycle (SDLC) practices and change management processes.

• Knowledge of regulatory domains such as AML/KYC FATCA MiFID EMIR etc.

• Exposure to workflow tools rule engines or enterprise software platforms.

• Formal training or certification in business analysis (e.g. IIBA BCS).

• Proficiencyin a second language such as French Spanish or Italian isadvantageousbut not necessary

Our Promise To You

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

What We Value Is At The CORE Of How We Succeed

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

Whats In It For You

• Healthcare cover
• Pension
• Employee Assistance Programme
• Opportunity to earn an annual company bonus
• 23 days annual leave
• 3 company closure days
• Extensive training programs classroom and online through Fenergo University
• Other competitive company benefits such as flexible working hours work from home policy sports and social committee and much more
• Buddy system for all new starters
• Opportunity to work on a cutting-edge Fintech Product using the latest of tools and technologies.
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Work From Home set-up allowance

Diversity Equality and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued respected and can reach their full potential. We do not discriminate based on race colour religion sex national origin age disability or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications merit and business needs. We believe that a diverse workforce enriches our company culture fosters innovation and contributes to our overall success. We strive to provide a fair and supportive environment for all employees promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Required Experience:

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