Events Operations Specialist

About the Position

Were looking for an Events Operations Specialist to join our Workplace Services team to plan coordinate and run events in our inoffice conference centre including multiday this role youll partner with internal stakeholders and external vendors own logistics and budgets endtoend and be a steady onsite presence to ensure a seamless experience for attendees.

This is a hands-on operations role where youll be responsible for creating detailed runs of show floor plans staffing plans cue sheets and logistics. Youll coordinate across several teams aligning timelines and communications and keeping stakeholders informed. With each event we will rely on you to uphold Jane Streets best-in-class standards for space aesthetics and safety.

During programmes youll act as the onthefloor owner helping to walk spaces verify setups and triage issues in real time. Youll need to make smart trade-offs under pressure to manage programme goals and the client experience escalate when needed and close the loop with clear postevent debriefs and metrics. Additional responsibilities include:

• Developing programmes to support our growth and create events that meet client objectives
• Managing the event pipeline and master calendar and coordinating room holds and allocations
• Managing and overseeing partner event staff ensuring service standards and overseeing performance on event days
• Maintaining and improving operational tools (e.g. templates runs of show layouts checklists playbooks)
• Driving continuous improvement through postmortems feedback collection and process updates
• Maintaining vendor relationships and monitoring performance
• Tracking budgets reconciling invoices and maintaining accurate financial records
• Partnering with our AV/Tech teams to define technical requirements and acceptance criteria and scheduling testing and rehearsals
• Keeping clientfacing collateral current so that both clients and internal teams can easily understand space capabilities and services

About You

• Have 5-7 years of experience with endtoend event planning and operations in a large venue hotel or corporate environment; experience in professional/financial services is a plus
• Excellent written and verbal communicator with a strong client service mindset
• Highly organised project manager who can run multiple events at once and adapt to shifting priorities
• Skilled at vendor and supplier management and negotiation
• Proficient with event management systems (EMS or similar) CRM tools and G-Suite
• Calm under pressure detailorientated proactive and comfortable making sound judgments with limited guidance
• Effective working both independently and across teams; able to handle sensitive information with discretion
• Willing to work a flexible schedule including evening and weekend events as required
• Having CMP and DES certifications are pluses
• Fluent in English

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