Senior Collections & Cash Apps Specialist

As a Senior Collection Specialist at Turnitin you will be responsible for driving the efficiency accuracy and performance of our global cash collection activities. You will take ownership of complex customer accounts performing high-level reconciliations resolving unapplied cash issues and leading escalations related to overdue balances and disputed billings.

With deep expertise in cash application processes customer payment behaviour and debt recovery strategies you will be key in enabling the business to meet its cashflow and working capital targets. You will also play a crucial role in identifying root causes behind collection challenges and driving continuous improvements to collection policies and processes.

You will proactively collaborate with cross-functional teams including Sales Customer Success Tax and Revenue to prevent and resolve billing exceptions and customer disputes.

You will also mentor junior team members support continuous improvement initiatives and contribute to the evolution of our global billing framework to effectively scale with the business.

Responsibilities:

Lead cash collection activities for high-value high-volume and strategic global accounts ensuring timely receipt and allocation of payments

Perform detailed cash and customer account reconciliations resolving unapplied cash unidentified receipts and aged balances

Act as the senior escalation point for complex customer payment queries collaborating closely with Sales Customer Success Billing Tax and Legal teams

Analyse AR aging DSO performance and customer payment behaviour to identify risk areas and drive targeted recovery actions

Engage with customers directly on disputed invoices and commercial queries negotiating solutions while enforcing contract and payment terms

Conduct daily reviews of multiple global bank accounts ensuring accurate and timely bank reconciliations

Prepare month-end AR reporting linked to cash collection performance credit risk and account resolutions

Strengthen internal controls surrounding cash application collections workflows and exception handling

Build strong working relationships with regional teams to navigate cultural currency and regulatory differences in global collections

Proactively recommend improvements to collection efficiency data quality and financial transparency

Support and contribute to cross-functional AR transformation initiatives and wider Finance projects when needed (e.g. automation SOP enhancements systems improvements)

Qualifications :

Essentials

Proven senior-level experience in cash collections dispute resolution and complex reconciliations within a global environment

Advanced skills in cash allocation across multiple currencies entities and banking platforms

Clear and confident communicator able to influence outcomes with customers and internal stakeholders

Strong analytical skills with excellent attention to detail and investigative mindset

Ability to work autonomously while coaching and supporting others where required

Highly organised with strong prioritisation in a fast-paced environment

Change-positive with a strong sense of ownership and accountability

Desirable

Experience with NetSuite and Salesforce

Prior work within multinational SaaS or recurring-revenue businesses

Understanding of global tax requirements applied to subscription billing

Experience supporting process transformations and system optimization projects

Comfortable leading and training others in best practices

Additional Information :

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

Remote Work :

Yes

Employment Type :

Full-time