Manager, IT Operations & Technology Services

JOB PROFILE

Position Title: Manager IT Operations & Technology Services
Department: Corporate Information Technology (IT)
Reports To: Director Infrastructure and Operations

ATS CORPORATION OVERVIEW

ATS Corporation is an industry-leading automation solutions and technology provider to many of the worlds most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation automation products and value-added solutions including pre-automation and after-sales services ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences transportation food & beverage consumer products and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM) ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978 ATS employs over 7000 people at more than 65 manufacturing facilities and over 85 offices in North America Europe Southeast Asia and Oceania. The Companys common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ATS.

JOB SUMMARY

The Manager of IT Operations & Technology Services will oversee key functions including IT Operations (ITIL) Endpoint Technology Services/Solutions and Service Delivery. This role leads cross-functional teams to ensure the delivery of high-quality IT services optimize end-user technology platforms and manage service and support operations. The manager will also support enterprise IT Change Problem Configuration & IT Asset Management processes.

SPECIFIC RESPONSIBILITIES

Strategy & Planning
Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices.
Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap.
Assist in identifying opportunities for service improvements and operational efficiencies.
Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs.
Operations & Process Management
Manage and optimize endpoint technology lifecycle including desktops laptops mobile devices software and collaboration tools such as M365 VDI ITAM AV and software delivery.
Ensure ITIL processes (incident problem change and service level management) are effectively implemented and followed.
Oversee day-to-day service desk operations including monitoring performance and recommending process improvements.
Ensure adherence to approved policies procedures and standards across all IT operations.
Coordinate with Corporate IT Infrastructure teams to support local network servers backup and recovery needs.
Team Management & Leadership
Lead a team of IT professionals including IT Service Desk Endpoint Technology Engineering and Service Management staff across multiple locations.
Provide coaching mentoring and development opportunities to team members.
Assist in succession planning and building a sustainable scalable team.
Vendor & Financial Management
Collaborate with vendors to support the delivery of IT services and solutions.
Participate in vendor evaluations and manage vendor relationships to ensure service quality and business value.
Support budget and headcount management within the team.
Help identify and implement process improvements to reduce costs and improve service delivery.
Collaboration & Communication
Work closely with IT leaders department heads and business stakeholders to understand and meet IT service needs.
Ensure effective communication between IT service teams and other departments.
Assist in project planning and management following established IT project methodologies.
Support IT integration during M&A activities ensuring seamless IT support delivery.
Represent the IT Operations & Technology team in relevant IT meetings and forums.

QUALIFICATIONS

Education:
Bachelors degree or diploma in Information Technology Business Administration Computer Science or related experience.

Experience:

Approximately 7 years of experience in IT service delivery focusing on IT operations ITAM and endpoint technology.
3 years experience leading IT teams including working with global or offshore locations preferred.
Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices.
Experience managing endpoint technology environments and associated budgets.
Strong leadership coaching communication and interpersonal skills.
Demonstrated ability to work in a fast-paced dynamic environment.
Proactive ownership and commitment to operational excellence.
Ability to effectively communicate across all levels of an organization.

Location: Cambridge Ontario (On-site)

#LI-On-site