Sr. QA Services Manager

Join our Personal Risk Services (PRS) technology team and play a pivotal role in driving excellence delivering quality and shaping the future of our Quality Engineering practice. As a lead member of our team you will collaborate closely with product owners program leads and Quality Engineering professionals to deliver impactful change across our divisions programs.

In this role you will have the opportunity to lead strategy innovate and leverage technology including test automation artificial intelligence (AI) and other emerging tools to elevate product quality and operational efficiency. Your work will have a crucial role in supporting our mission to deliver exceptional solutions for our personal insurance business partners internal users agents and valued clients. You will lead our quality engineering team manage change and influence the transformation of our quality engineering practices. If you are ready to make a difference and drive the future of our team we want to hear from you!

In this role you will:

• Supervise mentor and inspire the Quality Engineering team to ensure the successful delivery of the divisions portfolio directly contributing towards business growth and strategic objectives
• Manage portfolio planning prioritization capacity planning and supplier management ensuring alignment with business priorities and driving measurable program success
• Proactively collaborate with cross-functional teams - including Product Owners Program Leads Architects Software Engineers Quality Engineers and other stakeholders - ensuring delivery of high-quality products with efficiency and precision
• Advance Quality Engineering practices and automation strategy ensuring alignment with quality goals while enhancing efficiency scalability and speed to market
• Coach and develop team members in all aspects oftest planning execution and delivery fostering proactive risk issue and dependency management to achieve successful outcomes
• Champion innovation drive continuous improvement and challenge existing processes to elevate team performance and deliver exceptional results

• Bachelors degreein Computer Science Information Technology or a related field or equivalent professional experience
• 7 years of proven experience inquality engineering software testing or quality assurance with a strong record of leading teams driving measurable results and delivering high-quality scalable products in a fast-paced environment
• Prior people leadership experience leading teams of 4-5 required
• Expertise in testing both modern applications and legacy systems (e.g. mainframe COBOL)
• Experience with test automation using tools such asSelenium Cucumber Cypress or Appium and API testing tools like Postman SoapUI or similar platforms
• Experience withCI/CD pipelinesand tools such asJenkins GitHub SonarQube andJIRAto support automated testing and continuous delivery
• Expertise withquality metrics and reporting including defining KPIs and using data to drive continuous improvement
• Strong analytical and problem-solving skills with the ability to identify and address quality challenges proactively
• Knowledge ofAI/ML toolsand their application in quality engineering is a plus.
• Property and Casualty insurance background is a plus

The pay range for the role is $100000 to $130000. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.