Helpdesk Technician

Celebration, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

At Radiant Digital we provide IT solutions and consulting services to help government agencies and businesses in the USA Canada the Middle East and Southeast Asia. On the federal side we support agencies like NASA the Department of State (DOS) the IRS ACL ACFUSDA and many others along with numerous state and local government agencies.

We work with industries like telecom healthcare entertainment oil and gas offering solutions designed to meet their specific needs. We focus on improving systems making better use of data and updating applications to keep up with changing markets.

Position : Customer Support Technician

Duration : 30 Months

Location : (On site) Celebration Florida.

Required skills

Concentration and desire to work in desktop support.
Configure and deploy Information Technology resources. Includes but is not limited to desktops laptops printers and mobile devices.
Troubleshoot and perform minor repairs to hardware software and peripheral equipment using proven troubleshooting procedures.
Assist in coordinating audio-visual setup and videoconference support.
Assist with annual inventory scanning and equipment surplus.
Install configure and update software.
Participate in team projects meetings and assignments.
Responsible for reading and following the Departments Procedures and Policies.
Responsible for understanding and enforcing the Departments Policies and Procedures.
Responsible for documenting solutions to Technology issues.
Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources.
Perform other related duties as assigned.
Ability to lift up to 50 lbs.
Ability to climb a ladder squat stoop push crawl and bend in all types of weather.

Required Experience:

Job Description At Radiant Digital we provide IT solutions and consulting services to help government agencies and businesses in the USA Canada the Middle East and Southeast Asia. On the federal side we support agencies like NASA the Department of State (DOS) the IRS ACL ACFUSDA and man...