Player Support Specialist Future Opportunities

At ARB Interactive creativity tech and play collide. Founded in 2022 weve grown to nearly 200 team members and were named one of LinkedIns 2025 Top 50 Startups in the United States! We move fast think big and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics every challenge is a chance to innovate and have fun doing it. Our culture is collaborative curious and full of laughter because great ideas grow best between coffee code and a few epic high-fives.

This is an early posting for a position we plan to fill in Q1 2026 or possibly sooner. If youre interested please go ahead and apply. We review applications as they are received and will contact qualified candidates as our timeline progresses.

Overview

We seek an enthusiastic motivated and dedicated individual to join our team as a Player Support Specialist for ARB this role youll be a key member of our support team working closely with our Players to ensure they have an outstanding gaming experience. Your passion for helping others combined with strong communication skills will allow you to address customer needs resolve issues and enhance the overall Player experience.

Essential Functions

• Deliver enthusiastic and personalized support to ARB Interactive Players proactively identifying and resolving issues to create a seamless and enjoyable experience.

• Develop deep expertise in ARB Interactive technology policies and best practices.

• Communicate effectively with Players through chat email and phone.

• Troubleshoot and resolve issues efficiently ensuring comprehensive issue resolution.

• Multi-task across multiple tools or resources while being engaged with Players

• Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude.

• Take on additional responsibilities as needed based on evolving business and market needs.

Required Knowledge Skills and Abilities

• Passionate about providing incredible Player support and solving problems

• Must have excellent written and verbal communication skills

• Able to multi-task across multiple tools or resources while being engaged with customers

• Able to effectively adapt communication and style to match the needs of the customer

• Proactively identify ways to avoid the recurrence of Player issues by recommending changes and improvements through our Voice of the Customer processes

• Reliable High-speed Internet service (10 megabits download and 3 megabits upload)

• Quiet distraction-free home office workspace ergonomic chair and desk

• Flexible and adaptable able to work well in an evolving environment

Education and Experience

• BA/BS or equivalent experience required

• Minimum 2 years working in a contact center supporting customers via phone e-mail and chat

• Effective written and oral communications

• Excellent interpersonal skills

• Ability to multitask and successfully operate in a fast-paced remote team environment

• Must adapt well to change and successfully set and adjust priorities as needed

This is a full-time remote position (40 hours per week) that requires flexibility to work between 7:30 AM and 12:00 AM addition this role could require working weekends. Hours/days may vary based on business needs with the possibility of flexing up or down hours depending upon business needs. Our Customer Support team operates 365 days a year including major holidays.

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds experiences abilities and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Important Security Notice: Our recruitment team will only contact candidates through official channels using @ email addresses and via our recruiting platform Ashby. If you find a position on a third party careers page (LinkedIn Indeed etc.) the job posting will redirect you to our careers page ( to begin your application. We will never request payment banking information or personal identification details during the application process.

If youre ever uncertain about the legitimacy of communication claiming to be from our company please forward it to for verification before responding or clicking any links.

Required Experience:

IC