Real Estate Collections Specialist

Amherst, MA - USA

Hourly Salary: $ 18 - 24

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location:

4224 Ridge Lea Road - Amherst New York 14226

We are not your average collections team! At KeyBank we pride ourselves on being client advisors.

Training Hours and Location
100% on-site at our office in Amherst NY.

Monday Friday between 8:00am and 5:30pm ET

Regular Working Hours and Location
Hybrid In-office on Tuesdays & Wednesdays each week
Monday Friday between 8:00am and 9:00pm ET & 1 Saturday per month from 8:00am 12:00pm ET

Shifts available:
Mostly Days: Mon-Fri 8am-4:30pm. One late shift a week 12:30pm-9pm required. Can choose day from Tuesday Wednesday or Thursday and can work more than one late shift if desired. Rotating Saturdays 8am-12pm.

Essential Job Duties

This role primary focus is in the Real Estate Collections and Recovery area and covers a broad range of responsibilities and duties:

Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions.
Individual will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings.
Has strong negotiation skills and is able to convince customers the benefits to maintain a status.
Able to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled.
Other duties as assigned.

Requirements & Qualifications

High school diploma or equivalent is required
Minimum 1 year of experience in customer service is preferred
Willingness to learn through on-going coaching and constructive feedback
Ability to work from home 3 days per week in a quiet office setting with limited distractions
Ability to work overtime when needed per business needs
Works well with others in a fully developed team environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Ability to work under pressure and meet deadlines
Analytical research and problem resolution skills
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications including basic Excel skills
Expected to maintain an excellent attendance record
Exceptional attention to detail

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 11/13/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Required Experience:

Location:4224 Ridge Lea Road - Amherst New York 14226We are not your average collections team! At KeyBank we pride ourselves on being client advisors.Training Hours and Location100% on-site at our office in Amherst NY.Monday Friday between 8:00am and 5:30pm ETRegular Working Hours and LocationHybri...