Process Associate, CSW Specialist!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate CSW Specialist!
As a Customer Success Workflow (CSW) Specialist you will work closely with Account Strategists to support advertisers in optimizing their digital marketing campaigns. Your role will focus on analyzing campaign performance preparing impactful reports and surfacing actionable insights.
This is an ideal role for someone with a foundation in digital marketing a sharp eye for detail and a passion for using data to drive results.

Responsibilities
Create performance reports such as Quarterly Business Reviews (QBRs) to evaluate campaign outcomes and strategic alignment.
Pull benchmark reports to compare advertiser performance against industry or vertical standards.
Develop campaign wrap-up reports to summarize key metrics insights and optimization opportunities post-campaign.
Analyze ad performance data (impressions clicks conversions cost metrics) using tools like Ads Manager and Looker.
Visualize data and trends through dashboards and slide decks to support client communication and strategic decisions.
Collaborate with Account Strategists to surface insights and recommendations tailored to client goals.
Ensure accuracy and consistency in data handling formatting and report delivery.
Support ongoing campaign monitoring by tracking performance against KPIs and flagging notable changes.

Qualifications we seek in you!
Minimum Qualifications
Basic understanding of digital marketing concepts like impressions clicks and conversions.
Familiarity with tools like Google Ads Manager Meta Ads Manager or similar platforms.
Proficient in using spreadsheets (Google Sheets or Excel) for data analysis.
Experience or interest in using BI tools like Looker or Data Studio.
Strong attention to detail and ability to follow set processes accurately.
Good written communication skills for client-facing updates and reports.
Able to manage time effectively and prioritize tasks in a dynamic environment.
Eagerness to learn and grow within a customer success or analytics-focused role.
Preferred Qualifications/ Skills
Educational Background: Bachelors degree (or in progress) in Marketing Business Communications Data Analytics or a related field.
Exposure to digital advertising platforms (Google Ads Meta Ads Manager etc.)
Previous experience in a performance marketing/ad sales role
Interest in developing a career in digital marketing or advertising operations.
Familiarity with campaign performance metrics such as CTR CPC and ROAS/ROI.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

The approximate annual base compensation range for this position is $19 per hour. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity.

Location-based Roles Richardson TX area candidates are eligible for this role only.
(Los Angeles California based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Job
Process Associate
Primary Location
Richardson TX
Schedule
Full-time
Education Level
Bachelors / Graduation / Equivalent
Job Posting
Mar 7 2025 4:28:40 PM
Unposting Date
Apr:59:00 PM
Master Skills ListOperations
Job CategoryFull Time

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