Client Project Manager

Edina, MN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JOB OBJECTIVE

Sportsdigita is looking for a Client Project Manager who is passionate about customer success to add to our this role you will be responsible for service delivery and onboarding projects for our clients. Because we are a rapidly growing company you will have the opportunity to contribute to ongoing improvements to our service delivery processes focusing on repeatable excellence and five-star customer experiences.

Sportsdigita a dynamic growth-stage SaaS company offers DIGIDECK a cutting-edge sales enablement and digital presentation platform that enhances the capabilities of sales and marketing teams.

ESSENTIAL FUNCTIONS

Oversee all aspects of service delivery to ensure excellent client outcomes including the management of onboarding creative projects and integrations.
Lead and optimize the service queue from discovery to scoping of services maintaining a focus on efficiency and customer satisfaction.
Collaborate with our Designers Solutions Team Trainers and Customer Success Managers to align our services with customer goals and ensure all unique success criteria are met.
Utilize data and reports to monitor service delivery performance identify dependencies and risks and develop effective mitigation strategies.
Foster strong client relationships through proactive engagement and communication advocating for client needs throughout the service process.
Drive continuous improvement in our service delivery and operational processes to achieve repeatable excellence and elevate customer experiences.
Partner closely with the sales team to tailor services and deliver personalized client experiences.

REQUIREMENTS

3 years of experience in project management onboarding or service delivery roles preferably within a SaaS environment.
Proven ability to manage and improve service delivery processes with a strong focus on customer success.
Excellent customer service skills with a keen attention to detail and operational rigor.
Strong interpersonal and client-facing skills committed to driving exceptional client experiences.
Technical proficiency and a proactive approach to problem-solving with excellent negotiation and communication abilities.
Leadership skills with the capability to manage meetings and interact effectively with all organizational levels.
Adaptable to a fast-paced environment with evolving priorities and challenges.
Rigorous attention to detail and a systematic approach to customer-centric planning.
Ability to foster cross-functional collaboration and inspire teamwork.
Some travel may be required.

Required Experience:

JOB OBJECTIVESportsdigita is looking for a Client Project Manager who is passionate about customer success to add to our this role you will be responsible for service delivery and onboarding projects for our clients. Because we are a rapidly growing company you will have the opportunity to contribu...

JOB OBJECTIVE

Sportsdigita a dynamic growth-stage SaaS company offers DIGIDECK a cutting-edge sales enablement and digital presentation platform that enhances the capabilities of sales and marketing teams.

ESSENTIAL FUNCTIONS

Oversee all aspects of service delivery to ensure excellent client outcomes including the management of onboarding creative projects and integrations.
Lead and optimize the service queue from discovery to scoping of services maintaining a focus on efficiency and customer satisfaction.
Collaborate with our Designers Solutions Team Trainers and Customer Success Managers to align our services with customer goals and ensure all unique success criteria are met.
Utilize data and reports to monitor service delivery performance identify dependencies and risks and develop effective mitigation strategies.
Foster strong client relationships through proactive engagement and communication advocating for client needs throughout the service process.
Drive continuous improvement in our service delivery and operational processes to achieve repeatable excellence and elevate customer experiences.
Partner closely with the sales team to tailor services and deliver personalized client experiences.

REQUIREMENTS

3 years of experience in project management onboarding or service delivery roles preferably within a SaaS environment.
Proven ability to manage and improve service delivery processes with a strong focus on customer success.
Excellent customer service skills with a keen attention to detail and operational rigor.
Strong interpersonal and client-facing skills committed to driving exceptional client experiences.
Technical proficiency and a proactive approach to problem-solving with excellent negotiation and communication abilities.
Leadership skills with the capability to manage meetings and interact effectively with all organizational levels.
Adaptable to a fast-paced environment with evolving priorities and challenges.
Rigorous attention to detail and a systematic approach to customer-centric planning.
Ability to foster cross-functional collaboration and inspire teamwork.
Some travel may be required.