Customer Care & Order Processing Specialist

Nort Search is a global talent consultancy that helps different clients to join the best talent.

On this occasion our client is a leading international organization within the life sciences and healthcare sector currently expanding its operations and strengthening its commercial presence in Eastern Europe.

We are seeking a Customer Care & Order Processing Specialist to join the Romanian team. The role is key to ensuring the efficient management of customer orders smooth coordination with logistics partners and delivery of high-quality service to customers and sales representatives.

Main Responsibilities:

- Manage the complete order-processing cycle ensuring accuracy compliance with sales and payment terms and timely dispatch to logistics partners.
- Enter and validate orders in the companys systems (including SAP) making corrections or additions as necessary.
- Maintain and update customer master data ensuring data integrity across systems.
- Verify customer creditworthiness in collaboration with the finance team.
- Provide post-sales support to customers and sales representatives resolving inquiries and issues related to orders shipments returns and billing.
- Track order fulfillment and stock availability with logistics partners to ensure smooth delivery.
- Handle customer complaints and coordinate with relevant internal departments for resolution.
- Support promotional initiatives or product campaigns by engaging directly with customers.
- Monitor customer satisfaction and proactively identify opportunities for improvement in service delivery.
- Temporarily support sales activities in uncovered areas when required.
- Ensure timely forwarding of any reports related to regulatory vigilance or quality matters to the appropriate responsible functions in full compliance with internal procedures.
- Maintain oversight of the companys communication channels (email phone portals etc.) to ensure responsiveness and proper information flow.

What Were Looking For:

Education: Preferably a degree in Economics Business Administration or related field.

Experience: Minimum 3 years in a customer service order management or sales support role ideally within the life sciences healthcare or FMCG sectors.

Languages: Romanian and English are required

Excellent communication and problem-solving skills.

Strong attention to detail organizational skills and ability to manage multiple priorities.

Proactive customer-oriented mindset with a focus on accuracy and efficiency.

What We Offer:

- The opportunity to join a dynamic international organization within the health and life sciences industry.
- A key operational role supporting business growth and customer satisfaction in Romania.
- A collaborative and values-driven work environment committed to professional development and service excellence.

Our client and our team are committed to fostering a diverse and inclusive workplace. We welcome professionals from all backgrounds to apply.