Principal Architect – CX (Customer Experience)
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Principal Architect CX (Customer Experience)
Location: Houston USA
Position Type: Full-time
Location: Houston USA
Position Type: Full-time
Key Responsibilities:
Define and own the CX architecture vision roadmap and reference architecture across
platforms (Oracle CPQ PRM Oracle Sales Cloud D365).
Act as the CX domain lead for enterprise architecture representing CX in cross-functional
architecture governance boards.
Align CX architecture with business goals enterprise architecture strategy and digital
transformation initiatives.
Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its
integration with Oracle Fusion Cloud EBS JDE and CRM systems.
Define and validate integration patterns API strategies and data synchronization models
between CPQ ERP systems and CX platforms.
Ensure solutions support omni-channel sales partner collaboration quoting pricing and order
fulfillment processes.
Guide the configuration and customization of Oracle CPQ Cloud ensuring alignment with
business and technical requirements.
Partner with other architects (ERP Data Integration Security) to ensure a cohesive
architecture.
Evaluate and provide guidance on usage of Oracle PRM Sales Cloud and D365 capabilities in the
CX stack.
Oversee architectural documentation solution blueprints and technical specifications.
Collaborate with business stakeholders (Sales Marketing Customer Service Channel Partners)
to understand CX goals and translate them into architectural designs.
Work with implementation partners product vendors and system integrators to ensure
architectural integrity.
Ensure compliance with enterprise data governance integration and security policies.
Qualifications and Experience:
18 years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
Proven experience with Oracle CPQ Cloud implementation in a global multi-ERP environment.
Deep understanding of customer journey mapping Quote-to-cash processes and partner
channel enablement.
Hands-on knowledge of Oracle CPQ Oracle Sales Cloud PRM and Microsoft D365 with ERP
systems like Oracle Fusion Cloud EBS JDE etc.
Experience with enterprise integration tools (e.g. Oracle Integration Cloud MuleSoft Azure
Logic Apps) and API-led integration.
Strong knowledge of CX data models customer master data and quote-to-order workflows.
Exposure to eCommerce platforms like Magento is plus
Ability to evaluate and guide system customizations extensions and integrations.
Strong communication stakeholder management and vendor management skills.
18 years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.
Proven experience with Oracle CPQ Cloud implementation in a global multi-ERP environment.
Deep understanding of customer journey mapping Quote-to-cash processes and partner
channel enablement.
Hands-on knowledge of Oracle CPQ Oracle Sales Cloud PRM and Microsoft D365 with ERP
systems like Oracle Fusion Cloud EBS JDE etc.
Experience with enterprise integration tools (e.g. Oracle Integration Cloud MuleSoft Azure
Logic Apps) and API-led integration.
Strong knowledge of CX data models customer master data and quote-to-order workflows.
Exposure to eCommerce platforms like Magento is plus
Ability to evaluate and guide system customizations extensions and integrations.
Strong communication stakeholder management and vendor management skills.
Preferred Certifications:
Oracle CPQ Cloud Certified Implementation Specialist
Oracle Fusion CX Architect or equivalent
Microsoft Dynamics certifications will be plus
Oracle CPQ Cloud Certified Implementation Specialist
Oracle Fusion CX Architect or equivalent
Microsoft Dynamics certifications will be plus
Key Skills
- Kubernetes
- S3
- Google Cloud Platform
- Cassandra
- System Architecture
- Redshift
- AWS
- Cloud Architecture
- NoSQL
- UML
- Kafka
- Distributed Systems
