IT Technician (6 month Contract) JHB
Share
Job Location:
Midrand - South Africa
Monthly Salary:
Not Disclosed
Posted on:
16-10-2025
Vacancies:
1 Vacancy
Job Summary
The ATS division within Deloitte is looking to hire an IT Technician on a fixed term contract basis who will under direct supervision perform simple onsite hardware software and peripheral updates and repair within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems
The candidate will bring with them 1 year and above IT support experience preferably within a large corporate environment.
Differentiators for this specific role
- Create and Maintain client relationship
- Install and configure of standard hardware & software
- Maintain a tidy environment
- Administration and filing for IT service desk
- Manage third party calls
- Filling in for absent colleagues
- Monitoring of SLA of calls (SLA 98%) on Service Now
- Logging system detail
- Assists with AV setups for events.
Key Performance Areas
- Strategic Impact
- Under supervision provides user support on IT queries in respect of hardware and software issues.
Client Impact: External / Internal
- Solves user queries remotely within SLA
- Escalates issues to technical experts that cannot be solved
- User connectivity
- Immediacy and resolution.
Operational Effectiveness
- Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span
- Logs calls accurately with all detail onto system
- Tracks queries through to resolution and closes them on logging system
- Assists team members as required
- Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
- Assists users through transfer of knowledge on MS Office Suite IT processes and procedures.
Technical Competencies
- Sound technical knowledge in Microsoft Office suite and operating system
- Advanced knowledge of networks IT infrastructure and applications.
Qualifications :
Minimum Qualifications
- Comptia A and/ N certification.
Desired Qualifications
- Microsoft MCSA (Microsoft Certified Solutions Associate) certification.
Additional Information :
At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.
Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters employers recruitment consultants or job placement firms advertising false job opportunities through email text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.
To help you look out for potential recruitment scams here are some Red Flags:
- Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
- Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
- Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.
If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.
Remote Work :
No
Employment Type :
Contract
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action ... View more
