Customs Affairs Operations Manager

Minimum Requirements

Education & experience

• Degree in related field

• Customs experience on tariffs and regulations & legislation

• International Courier experience of large Express Multinational

• Experience of change management and Project management methodologies

• Good working knowledge Customs exercise.

• Experience of airside operations 5 years middle/senior management experience in a class leading organization.

We are looking forward to your application.

ITS NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the worlds most international company Is it because we operate in more countries than any other logistics provider Is it because we invented cross border shipping over 45 years ago Or is it perhaps because what we do connects people across the world. And the more we can connect people the better life on earth becomes.

We love our role in the world. And were looking for the right people to help us maintain and grow it. People like you.

Role Context

Full legal and regulatory compliance for Customs Affairs (including Customs SARS CAA Security (Part 108) AVSEC Building and Fire regulations Labour law HSE etc); aligned with all Regional and Global Policies Initiatives (e.g. Global SOP Score Card KPIs ISO etc) to ensure end-to-end Compliance Quality Process and Efficiency. Manage lead motivate and inspire teams to achieve desired results. To nurture and build key relationships with major stakeholders (internal and external); SARS Customs CBCU SAPS Airports authority (ACSA) Commercial Suppliers Civil Aviation Authority (CAA) Unions OHASA SAEPA DHL Aviation DHL Commercial Operational and Finance management DHL Network. Manage risk within the defined cost and performance standards: Customs Affairs (including transit material handling).

Key responsibilities

• To maintain and execute collection strategies in line with set standards and policies.

• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs.

• Enhance ISO standards and procedures to ensure continuous improvement using First Choice tools focused on ICCC impact.

• Ensure all quality targets are met in terms of: Customs KPI VOC & Billing Quality.

• The Customs Affairs Manager is responsible for ensuring full legal and regulatory compliance.

• Manage productivity through tools such as LRT / DMRT ensuring an BIC optimum efficient and cost-effective operation.

• Deploy BIC training methodologies; aligned to continuous learning environment

• Targeted: Evaluations Formal Accreditations etc

• Coordination of cross-border BLNS LHL clearances for road and air modes in the most cost-effective manner.

• Support the existing and future routes a contingency plan must be developed to ensure that in case of emergency a minimum level of service can be provided from clearance perspective and ensure RIB acquittals are well managed

• Coordination and compliance of all bond activities; where recovery performance is to be continuously monitored and improved. Proactive management of DG Security and H&S to avoid any incidents.

• Ensure key risks are identified communicated understood evaluated prioritized and acted upon.

• This process must be on going thorough and highly visible to key stakeholders.

• Deliver outstanding leadership and motivation through developing people holding people accountable building and leading teams fostering teamwork change management constructive challenge shaping direction.

• Manage compliance with the Customs Act ensuring that DHL conforms to all legislative customs requirements for all shipments imports exports and transits.

• Manage the quality of customs entries demonstrate to Customs that DHL operate a highly competent Customs Affairs department with consistent high-quality output; ensuring penalty liability is minimized and strengthening/protecting the DHL-Customs relationship.

• Ensure the Customs Affairs department has the necessary high level of Customs expertise and technical knowledge.

• Ensure the needs of customers are fully satisfied with specific regard to customs documentation (completion and provision of) inspections and clearing instructions.

• Ensure the needs of the DHL network are fully satisfied with specific regard to accurate manifesting availability of images and screening for prohibited/restricted contents.

• Ensure that CA processes are executed safely timely accurately and in conformance with civil aviation safety airport and internal DHL GSOP and security regulations.

• Proactive Management of key Service Partners: BPO Peak Advisory Movation etc.

• Working with the Security and Risk manager ensure a secure environment for staff visitors shipments customers assets facilities and information.

• Manage the accurate and timely capture of information (primarily shipment and checkpoint info and images) and make available to the network customs and other entities with information as required.

• Ensure Operations Performance is immediately advised of all and any pertinent information where service is impacted.

• Ensure key performance indicators targets progress against targets are consistently visible to the business unit and the wider business.

• Manage and nurture relationships with key stakeholders:

• External: Customs Airports Authority (ACSA) Commercial Suppliers (Airlines/Agents) Civil Aviation Authority Unions OHASA SAEPA.

• Internal: Aviation Operational Commercial and Financial management Network.

• Manage performance using the operations scorecard other KPI and work in conjunction with the Operations Performance team and other operational units to drive performance.

• Recruit build manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.