Customer Experience Representative
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Job Location:
Wichita, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience Representative Electrex Wichita KS
Be the Voice of the Customer. Deliver Precision. Elevate Every Interaction.
At Electrex we partner with OEM leaders across turf agriculture construction public utilities and off-road industries to design and deliver custom wire harness solutions. As a Customer Experience Representative youll be the key link between our OEM customers and our internal teamsmanaging purchase orders coordinating requests for quotes (RFQs) and ensuring every interaction reflects our promise: Better Right Pain Free.
Work Schedule: MondayFriday 8:00 a.m. 5:00 p.m.
Training & Work Location:This position begins with hands-on training at our Hutchinson facility (6 North Walnut Hutchinson KS 67501). By March 2026 the role will transition to our new Wichita location near 29th & Oliver.
Were excited to invest in your growth nowso youre ready to lead and thrive when we open our Wichita site.
What Youll Do
Receive review and enter customer purchase ordersverifying part numbers pricing lead times and documentation accuracy.
Manage and complete RFQs for custom wire harnessescoordinating with engineering design and production to ensure timely accurate responses.
Serve as the primary liaison for OEM customers crafting clear professional written communication that builds trust and confidence.
Proactively coordinate order status updates schedule changes and delivery details with precision and follow-through.
Support new product introductions and prototype builds ensuring seamless communication from design to delivery.
Identify opportunities for process improvement or value-add solutions that enhance customer satisfaction.
Track and report key customer metricson-time delivery order accuracy and satisfaction trends.
What Were Looking For
Education:
High school diploma or GED required; Associates degree preferred.
Experience:
24 years in customer coordinator account management or inside sales preferably in manufacturing or environments that support businesses that build high value precision products.
Experience working with purchase orders RFQs and/or ERP systems strongly preferred.
- Spanish Bilingual a plus.
Skills:
Exceptional written and verbal communicationprofessional concise and polished in every email and/or phone call.
Strong organizational skills and ability to manage multiple customer accounts and deadlines.
High attention to detail when reviewing orders pricing and technical data.
Proficiency in Microsoft Office; experience with ERP or CRM systems a plus.
Proactive curious and solutions-orientedable to anticipate needs before they arise.
Why Electrex
Youll gain visibility into project management product development and executive-level customer engagement building a strong foundation for career growth within a company known for excellence integrity and service that goes beyond the transaction.
Here every role plays a part in keeping our customer experience Better Right and Pain Free.
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
