Branch Manager Brisbane

The Hospitals Contribution Fund Of Australia

Job Location:

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lead inspire and drive growth as a Branch Manager at HCF in our busy Brisbane Branch. Join us in enhancing customer experiences and achieving excellence in member services

About the Role

This role is based in our busy and longstanding branch in the heart of Brisbane CBD. With a strong local reputation loyal member base and supportive leadership team this branch offers a workplace built on trust reliability and long-term opportunity and growth.

As a Branch Manager at HCF you will be responsible for planning directing and controlling the business development of the branch. Your focus will be on acquiring and servicing all members who visit the branch as well as during external activities and events. You will develop coach and lead branch staff in customer service product knowledge and acquisition skills. Additionally you will manage customer service branch operating systems administration and business quality to agreed levels while exceeding acquisition goals and operating within the expense budget.

If youre looking for a secure role within an established and respected company that values its people - this is the place to be.

Cantonese or Mandarin language skills are highly desirable as they will be a valuable asset in supporting our diverse community.

Responsibilities

Develop membership growth strategies to achieve Health Insurance Life Insurance and Overseas insurance product sales budgets
Engage in external acquisition-focused activities including local area marketing and corporate client activities.
Drive first point resolution to member enquiries and resolve member complaints to satisfaction.
Ensure branch resourcing aligns with member servicing requirements and deliver high customer service levels.
Develop and maintain a highly engaged team providing regular feedback and coaching.
Manage branch operations within the expense budget and ensure adherence to policies and procedures.
Propose improvements to sales workflow or distribution.

About You

Ability to adapt positively to frequently changing work practices and needs.
Demonstrated experience in leading motivating and developing employees.
Ability to meet individual/team and departmental deadlines.
Positive and motivated personality with the ability to relate to people at all levels.
Intermediate to advanced computer skills (MS Office Outlook Teams).
Ability to work in a team environment and exercise developed judgment when solving problems.
Ability to remain calm under pressure and perform tasks on a timely basis with minimal supervision.
Mindset of running the branch like your own business.

About HCF

At HCF our purpose is to bring our human touch to healthcare. Since 1932 weve been putting our members and their health first. As Australias largest not-for-profit health fund we cover 2 million members with health life travel and pet insurance and our vision is to make healthcare understandable affordable high quality and member centric.

We want to be true health partners to our members easily guiding the healthcare choices that are right for them. At HCF our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward walk in their shoes stay human make it better and get there together.

Culture & Benefits

Purpose-driven passion
Were united by a common purpose: to make healthcare affordable understandable high quality and member-focused.

Wellness and work-life balance
Well empower you with the necessary skills and tools to support your personal wellbeing journey ensuring you perform at your best. Our offerings include:

50% subsidy on HCF hospital and/or extras cover
18 weeks of parental leave for all new parents
Mental health and wellbeing programs including workshops fitness classes flu vaccinations skin checks and more
Discounts on HCFs products including life pet and travel Insurance as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees irrespective of their unique characteristics including age ethnicity cultural or spiritual background gender identity disability education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process please reach out to Talent Acquisition to discuss.

We encourage applicants to submit their applications at their earliest convenience as at HCF we review applications as they are submitted and may have filled the role prior to the job closing date.

Required Experience:

Manager

Lead inspire and drive growth as a Branch Manager at HCF in our busy Brisbane Branch. Join us in enhancing customer experiences and achieving excellence in member servicesAbout the RoleThis role is based in our busy and longstanding branch in the heart of Brisbane CBD. With a strong local reputation...