Operations Supervisor

The Operations Supervisor /Manager position oversees a team of Underwriting Associates in support of our Commercial Insurance underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and CI Underwriting leadership to provide superior customer service quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes.

Position Responsibilities:

People/Performance Management

• Oversee UAA team to meet/exceed NA Operations performance metrics

• Develop UAA Talent through oversight of training and development planning/execution/monitoring

• Collaborate with CI UW counterparts to assure mutual priorities are achieved

• Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process.

• Deliver regular results driven feedback tied to performance goals/metrics.

• Maintain an open and collaborative engagement with staff that encourages diversity of thought

• Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.

• Assure timely completion of performance reviews goal setting and compensation administration

• Create and execute plans to retain high potential employees

Process Management

• Assure team adherence and compliance with established processes/workflows and roles.

• Assure team adherence to underwriting/regulatory/Compliance guidelines and quality goals.

• Review and communicate all process/workflow changes/enhancements and assure UAA adoption.

• Review workflows and escalate any process improvement suggestions to Regional Ops Manager.

• Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.

• Assure UAA adoption of Corporate automation strategies

Service Management

• Oversee process to assure all service delivery goals are met

• Act as point of contact for CI business partners regarding operational process service and people management

• Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables

• Assure active engagement with all business partners to assure service and quality results are maintained and Workflow and Process and resources are effectively deployed.

Financial Management

• Utilize CI Ops/UW Reporting systems/tools to oversee business (Vision CMR Tracker Clean Close)

• Oversee reporting on premium bookings for assigned departments

• Ensure timely transfer of eligible business to underwriting center to maximize branch resources

• Partner with CSSC to resolve collection/billing issues

• Oversee timely resolution of WC Bureau Crits to eliminate fines

• Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.

• Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and externalpartnersin a multi-cultural environment.

• Demonstrated results orientation with ability to problem solve and provide solutions.

• Strong business acumen and critical thinking skills which lead to confident decision making

• Ability to learn quickly prioritize work and perform within time constraints.

• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities.

• Ability to manage remote staff

• Ability to adapttofastpaced environment

• Ability to lead /influence team to meet business priorities.

  Education and Experience:

• Associates Degree or equivalent 4-Year degree preferred

• Minimumof 5-7 years relevant insurance/supervisory experience