Customer Service Consultant (ZR28626JOB)

Davao City - Philippines

Monthly Salary: PHP 5 - 5

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule:

Monday to Friday 8:30 to 5:00 PM with 30 mins break

Scope:

Handle 30-40 customer calls per day maximum
Focus on 15-20 collections calls with more in-depth customer interaction
Work with clean portfolio of creditworthy customers (homeowners with good credit scores)
Manage early collections for both secured vehicle finance and unsecured lending products
Support busy seasonal periods (Christmas/New Year) when customer inquiries and arrears increase
Potential for role expansion and additional team members as business grows
Full-time position Monday through Friday schedule
Comprehensive training provided by dedicated account manager with established workflows

Responsibilities:

Handle general customer service inquiries including address changes account updates and document requests
Send loan statements contracts and other customer correspondence as requested
Route specialized inquiries (loan top-ups complex issues) to appropriate departments
Conduct early collections calls for accounts in pre-30 day arrearsContact customers regarding dishonored payments and missed
payment arrangements
Work with customers to establish payment plans and rehabilitation strategies
Follow established workflow processes for collections activities
Send text messages emails voicemails and arrears reminder letters as part of collections sequence
Float between customer service and collections duties based on business demand
Maintain accurate records of all customer interactions and payment arrangements

Requirements:

Prior collections experience particularly in early collections or pre-30 day arrears
Customer service background with phone-based communication skills
Ability to work flexibly between customer service and collections functions
Strong communication skills for handling sensitive financial conversations
Experience with CRM systems and basic computer proficiency
Availability to work New Zealand business hours (8:30 AM - 5:00 PM initially)
Professional phone manner and ability to think quickly during customer interactions

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring

ZR28626JOB

Required Skills:

Required Education:

This is a remote position. Schedule: Monday to Friday 8:30 to 5:00 PM with 30 mins break Scope: Handle 30-40 customer calls per day maximum Focus on 15-20 collections calls with more in-depth customer interaction Work with clean portfolio of creditworthy customers (homeowners with good cred...

This is a remote position.

Schedule:

Monday to Friday 8:30 to 5:00 PM with 30 mins break

Scope:

Handle 30-40 customer calls per day maximum
Focus on 15-20 collections calls with more in-depth customer interaction
Work with clean portfolio of creditworthy customers (homeowners with good credit scores)
Manage early collections for both secured vehicle finance and unsecured lending products
Support busy seasonal periods (Christmas/New Year) when customer inquiries and arrears increase
Potential for role expansion and additional team members as business grows
Full-time position Monday through Friday schedule
Comprehensive training provided by dedicated account manager with established workflows

Responsibilities:

Handle general customer service inquiries including address changes account updates and document requests
Send loan statements contracts and other customer correspondence as requested
Route specialized inquiries (loan top-ups complex issues) to appropriate departments
Conduct early collections calls for accounts in pre-30 day arrearsContact customers regarding dishonored payments and missed
payment arrangements
Work with customers to establish payment plans and rehabilitation strategies
Follow established workflow processes for collections activities
Send text messages emails voicemails and arrears reminder letters as part of collections sequence
Float between customer service and collections duties based on business demand
Maintain accurate records of all customer interactions and payment arrangements

Requirements:

Prior collections experience particularly in early collections or pre-30 day arrears
Customer service background with phone-based communication skills
Ability to work flexibly between customer service and collections functions
Strong communication skills for handling sensitive financial conversations
Experience with CRM systems and basic computer proficiency
Availability to work New Zealand business hours (8:30 AM - 5:00 PM initially)
Professional phone manner and ability to think quickly during customer interactions